Customer Service Executive

NATURELAND CLINIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Natureland Clinic Pte. Ltd. in Singapore is hiring a customer service-focused team member to greet clients, answer enquiries, and maintain a welcoming counter environment.

You will manage sign-in tablets, process daily sales, and assist with insurance packages while delivering friendly service. The role requires handling reservations by phone and WhatsApp, responding to feedback, updating the daily schedule, and coordinating therapist allocations.

Qualifications

• Experience in customer service or hospitality with strong interpersonal skills.
• Proficiency in MS Office, booking software and POS; IT skills a plus.
• Comfortable in a fast-paced environment.
• Professional appearance and attitude.
• Able to work flexible hours including evenings, weekends, holidays.
• Positive and proactive problem-solver.

Responsibilities

• Greet customers and provide excellent service.
• Answer enquiries and address feedback (compliments/complaints). Escalate when needed.
• Maintain cleanliness of counter.
• Handle admin duties: e-forms, daily sales, insurance packages.
• Ensure customers sign in with tablet providing NRIC and full name.
• Answer reservation calls politely.
• Monitor/respond to reservations and queries via email/WhatsApp.
• Update daily schedule board; assign therapists and room usage.
• Assign therapists and explain services/products.

Skills

Customer service

Interpersonal communication

Attention to detail

Professional appearance

Flexible schedule

Problem solving

Tools

POS system

Booking software

MS Office

Job description

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, escape the feedback to the supervisor.

• To clean and maintain neatness and cleanliness of the counter

• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

• Answer phone calls for reservations in a polite and professional manner

• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp

• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

• Assign therapists appropriately to customers and ensure full understanding of retail products and service types

Job Requirements:

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.

• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.

• Comfortable working in a fast-paced environment.

• Professional attitude and well-groomed appearance.

• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

• A positive attitude and a proactive approach to problem-solving.