Customer Service Executive

NATURELAND GROUP PTE. LTD.; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

Natureland Group Pte. Ltd. is seeking a customer service professional to warmly greet guests and deliver excellent service in a fast-paced setting. You will handle enquiries, feedback, and reservations while ensuring the counter stays neat and organized.

In this role, you will perform administrative tasks, collect daily sales data, and verify insurance packages. You will also manage sign-ins via tablet, coordinate therapist assignments, and communicate product knowledge to customers.

Qualifications

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.
• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.

Responsibilities

• Greet customers and provide excellent service.
• Answer enquiries and address feedback, escalate to supervisor if needed.
• Maintain cleanliness of the counter.
• Perform administrative duties: collect e-forms, settle daily sales, check insurance packages.
• Ensure customers sign in using tablet with NRIC number and full name.
• Answer phone for reservations.
• Monitor and respond to reservations, queries, and complaints via email and WhatsApp.
• Oversee daily schedule board, therapist assignments and room usage.
• Assign therapists to customers and explain retail products and service types.

Skills

Customer service

Hospitality

Interpersonal communication

Microsoft Office

Booking software

POS system

IT skills

Tools

Booking software

POS system

Job description

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, escape the feedback to the supervisor.

• To clean and maintain neatness and cleanliness of the counter

• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

• Answer phone calls for reservations in a polite and professional manner

• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp

• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

• Assign therapists appropriately to customers and ensure full understanding of retail products and service types

Job Requirements:

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.

• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.

• Comfortable working in a fast-paced environment.

• Professional attitude and well-groomed appearance.

• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

• A positive attitude and a proactive approach to problem-solving.