Customer Service & Sales Executive

KUMPULAN DEVELOPMENT (S) PTE LTD; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Lunch provided

Shuttle service to MRT

Medical benefits

Leave benefits (MOM)

Commission & incentives

Job summary

KUMPULAN DEVELOPMENT (S) PTE LTD in Singapore is seeking a dedicated Customer Service & Sales Executive to be the main contact for customers, ensuring their needs are met with professionalism and efficiency. This role involves managing orders, resolving issues, and supporting sales efforts.

This role involves managing orders, resolving issues, upselling relevant products, and supporting sales efforts while collaborating with internal teams to ensure timely fulfillment and high service levels.

Qualifications

• Minimum 1 year of experience in customer service or sales support.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office; ERP experience is a plus.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Process and monitor incoming orders, ensuring timely fulfillment.
• Handle order changes, cancellations, returns, and exchanges.
• Upsell and promote relevant products and services.
• Collaborate with internal teams to resolve service-related issues.
• Support other sales-related and administrative tasks as assigned.

Skills

Communication skills

Interpersonal skills

MS Office

ERP systems

Tools

ERP systems

Job description

Location:

Singapore, Changi North Rise

Working Hours:

5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Cuisine)
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines
• Commission & incentives

Job Summary:

We are looking for a dedicated and customer-focused Customer Service & Sales Executive to join our team. You will be the point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve customer complaints with empathy and professionalismProvide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential customers
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically