CUSTOMER SERVICE EXECUTIVE

HI-TECH (A.E.M.) PTE LTD; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

HI-TECH (A.E.M.) PTE LTD in Singapore is seeking a Customer Service Executive to handle customer inquiries via phone and email, understand needs, and provide suitable quotations. You will coordinate post‑sales activities with customers, schedule installations, handle warranty repairs and servicing, and prepare invoices with monthly statements.

English proficiency is required; knowledge of Chinese dialects is a plus; on‑the‑job training provided; Singaporeans and SPRs encouraged to apply;

Qualifications

• Must be able to converse and write in English.
• Knowledge of Chinese and other dialects is an added advantage.
• Experience in handling customers is an added advantage; willing to learn is acceptable; on‑the‑job training provided.
• Willing to work on alternate Saturdays; seniors and school leavers are welcome to apply.
• Only Singaporeans and SPRs may apply.

Responsibilities

• Attend to customer inquiries via phone or email and propose suitable solutions.
• Liaise with customers on post‑sales activities: install scheduling, warranty repairs, servicing and ad‑hoc repairs.
• Prepare invoices and send monthly statements; follow up on payments.
• Attend to walk‑in customers at the showroom.
• Coordinate with field technicians on requirements and update inventory system.

Skills

Customer service

Communication

CRM

Education

School leaver

Tools

MS Word

MS Excel

CRM

Job description

1. JOB DESCRIPTION

Job Title

Customer Service Executive

Description & Requirements

Job Description.

• a) To attend to customer's enquiry either through phone calls or through emails. To understand customer's needs and requirements and to propose suitable solutions. To follow up with written quotations;
• b) To liaise with customers on post-sales activities such as schedule to install, warranty repairs, ad-hoc repairs, scheduled servicing and etcs.
• c) To prepare invoices and to send to customers their monthly statement of account and follow up with them on payments;
• d) To attend to walk-in customers at the showroom;
• e) To coordinate with field service technicians on customer's requirements and to prepare the parts required and to update the inventory system.
• f) To do periodic documentation and filing of service chits and to update service records and also update inventory system on parts used.
• g) pleasant personality

• a) Applicants must be able to converse and write in English. Knowledge of Chinese and other dialetcs can be an added advantage.
• b) conversant with Microsoft Word and Excel and other Customer's Resource Management (CRM).
• c) experience in handling customers is an added advantage. However, those without any experience but are willing to learn can also be considered. On-the-job training will be provided. School leavers are welcome to apply. Seniors are also welcome to apply.
• d) Willing to work on alternate Sat (up to 12.30 hrs on Sat).
• e) Only Singaporeans and SPRs need to apply.
• f) Working hours on weekdays are from 8.15 am to 5.30pm. No need to work overtime or long hours.