Customer Service Executive

HR FOCUS; Singapore; On-site; SGD 45,000 - 50,000; Full time

Benefits offered by this job

Transport allowance

AWS

Yearly variable bonus

Job summary

HR FOCUS in Singapore is seeking an experienced operations professional with a strong background in order-to-cash processes. The role requires a Diploma or Bachelor in Business Administration, Marketing, or Supply Chain, and at least eight years in a multi-functional environment.

You will handle ERP order entry, coordinate with logistics, and ensure accurate invoicing while supporting initiatives to optimize revenue and delivery risk management. Proficiency in Chinese is essential.

Qualifications

• Diploma/Bachelor Degree in Business Administration/ Marketing/Supply Chain or relevant course of studies.
• Minimum 8 years of experience in operational multi-functional process environment.
• Proficient in Chinese to effectively communicate with Chinese-speaking clients.
• Experience in Semicon industry.
• Program/Project management background.
• Good working knowledge of ERP systems and their use in a global manufacturing environment.
• Proficiency in Microsoft Office suite; PowerPoint and Access are advantageous.
• Must be proficient in intermediate level of Excel.
• Strong written and oral communication skills.
• Team player with good problem solving ability.

Responsibilities

• Enter orders into ERP for customers’ purchase orders and service orders.
• Monitor and track customer order changes and requirements to specific orders.
• Coordinate with Logistics/Customer Operations for shipping and distribution of parts.
• Ensure timely invoicing to customers per IncoTerms and payment terms.
• Maintain complete order history for audits and retrieval.
• Act as liaison between Operations and Customers for shipping requirements.
• Support corporate projects to implement best practices and reporting.
• Assist Customer Service Manager in achieving sales targets by managing revenue/delivery risks.
• Create work instructions for order-to-cash processes.

Skills

Chinese language

Communication skills

Problem solving

Team player

Education

Bachelor or Diploma in Business Administration/Marketing/Supply Chain

Tools

ERP systems

Microsoft Office

PowerPoint

Access

Job description

An international company in high vacuum solution.

Location: Kallang

Working Hours: Mon to Fri, 8.30am to 5.30pm

Salary Range: $4000 - $4500 with transport allowance

Benefits: AWS and yearly variable bonus

Responsibilities:

• Order entry into ERP system for customers’ purchase order sales/service orders
• Transact, monitor and tracks customer order changes and requirements to the specific order(s)
• Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders.
• Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms.
• Ensure wholesome and complete order history in compliance to audit and filing retrieval.
• Act as a liaison between Operations and Customers to determine and shipping requirements
• Support and participate in all Corporate projects to develop and implement “best practices” and activity reporting pertaining to order management.
• Support Customer Service Manager in achieving sales targets by managing revenue risks and delivery risks
• Create work instructions and procedural documentation for all order to cash processes where applicable for the sales organization
• Any other duties as required on project or necessity basis from superior

Requirements:

• Diploma/Bachelor Degree in Business Administration/ Marketing/Supply Chain or relevant course of studies.
• Minimum 8 years of experience in operational multi-functional process environment.
• Proficient inChineseto effectively communicate withChinese-speaking clients.
• With relevant working experience in Semicon industry
• With program/project management background
• Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment
• Proficiency in Microsoft Office, including Outlook, Word and Excel. Powerpoint and Access knowledge is an advantage (Include Powerpoint and Access for Administrator)
• Must be proficient in intermediate level of Excel
• Good written and oral communication skills
• Team player with good problem solving ability