Customer Service Officer/Executive

Acton Technology Pte Ltd; Singapore; On-site; SGD 3,000 - 5,000; Full time

Job summary

Acton Technology Pte Ltd in Singapore is seeking a proactive Customer Service Officer to support the sales team and ensure smooth order flow. You will handle inquiries, process orders, notify customers about shipments, and coordinate with logistics.

Candidates with 1–4 years in customer service, excellent English and Mandarin, and strong communication skills will thrive. Entry-level welcome.

Qualifications

• 1–4 years of customer service experience.
• Nice to have electronics industry experience.
• Good English and Mandarin communication.

Responsibilities

• Backend support for sales team and customers.
• Handle customer inquiries via phone, email and messaging.
• Process customer orders efficiently.
• Notify customers on shipments and order status.
• Manage open orders to meet customer requirements.
• Advise customers on schedules, shipments and discrepancies.
• Follow up on critical orders for on-time delivery.
• Handle sample requests and coordinate with logistics.
• Maintain filing systems and support scorecard processes.

Skills

Communication

Interpersonal skills

Mandarin

MS Office

English

Tools

MS Office

Job description

We are a well-established company in the distribution of Semiconductors and Electronic Components, with a presence across Southeast Asia since 2008. We take pride in fostering a workplace that celebrates the richness of different cultures and backgrounds. Our team thrives on building strong connections and delivering exceptional service to our diverse customer base. As part of our expansion plans, we're seeking a passionate Customer Service Officer to join our growing team!

In this role, you'll play a key part in supporting our sales team by:

• Backend Support: Providing exceptional backend support
• Customer Relationship Management: Handling customer inquiries through phone calls, emails, and electronic communications
• Order Processing: Processing customer orders efficiently
• Order Notification: Expediting orders and keeping customers updated on shipments
• Order Management: Managing open orders and ensuring they meet customer requirements
• Customer Assistance: Advising customers on upcoming schedules, shipments, and discrepancies
• Follow-up: Following up on critical orders to guarantee on-time delivery
• Samples: Handling sample requests
• Logistics: coordinating with customer and logistic department for shipping
• Administration: Maintaining general filing systems
• Feedback: Contributing to scorecard management (as required)
• Experience: Has 1-4 years of experience in customer service
• (Entry-Level candidates are welcome!)
• Industry Experience: Ideally has experience in the electronics industry. Others industry with positive attitude are welcome.
• Skills: Possesses excellent communication and interpersonal skills
• Able to communicate effectively in English & Mandarin to liaise with Chinese suppliers
• Proficiencies: Is proficient in using PCs and Microsoft Office applications
• Growth Mindset: Is eager to learn and grow with the support of a team and dedicated supervisor
• Ambition: Is passionate about career advancement