Customer Service Executive

Hypro Technologies Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Hypro Technologies Pte Ltd in Singapore is seeking a customer service professional to handle inquiries by phone and email, identify client needs, and provide accurate solutions. You will prepare quotations, invoices, and delivery orders while maintaining precise records of interactions and transactions.

The role also covers processing orders, returns, and service requests, with teamwork to improve service quality.

Responsibilities

• Respond to customer inquiries via phone, email
• Identify customer needs and provide accurate, relevant information and solutions
• Prepare and issue quotations, invoices, and delivery orders (DO) accurately and efficiently
• Maintain detailed and accurate records of customer interactions and transactions
• Process orders, returns, exchanges, and service requests efficiently
• Collaborate with internal teams to resolve customer issues and enhance service quality

Job description

Job Scope :

• Respond to customer inquiries via phone, email
• Identify customer needs and provide accurate, relevant information and solutions
• Prepare and issue quotations, invoices, and delivery orders (DO) accurately and efficiently
• Maintain detailed and accurate records of customer interactions and transactions
• Process orders, returns, exchanges, and service requests efficiently
• Collaborate with internal teams to resolve customer issues and enhance service quality