Customer Service Executive

LINEHAUL EXPRESS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

LINEHAUL EXPRESS SINGAPORE PTE. LTD. is seeking a logistics coordinator to manage inbound shipments in Singapore and address import discrepancies. You will handle customer inquiries and coordinate with origin countries to resolve issues while ensuring timely email responses.

The role requires coordinating with operations for courier label printing and managing returns or exports to listed destinations. English and Chinese proficiency is essential for daily communications.

Qualifications

• Good command of English and Chinese languages.

Responsibilities

• Responsible for assigned inbound shipments in Singapore.
• Manage & update all import discrepancies.
• Promptly handle customer inquiries, complaints, and feedback.
• Coordinate with the origin country in case of any discrepancy.
• All emails are replied to timely, but not later than the end of the business day.
• Resolve product or service problems by clarifying the customer’s complaint, determining root cause, and selecting and explaining solutions.
• Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
• Identify the service codes (ADC and eADC) for correct billing.
• Coordinate with Ops to print labels for Ninja van & TCK couriers.
• Responsible for any return shipment or export to LHR, HKG, or TPE.
• Manage & handle all undelivered shipments.
• Ensure weekly KPI for POD closure is 98% by daily reporting and liaising with delivery vendors.
• Ensure all local and international pickups are arranged under Ad-hoc

Skills

English

Chinese

Job description

Job Description & Requirements

• Responsible for assigned inbound shipments in Singapore.
• Manage & update all import discrepancies.
• Promptly handle customer inquiries, complaints, and feedback.
• Coordinate with the origin country in case of any discrepancy...
• All emails are to be replied to in a timely manner, but not later than the end of the business day.
• Resolves product or service problems by clarifying the customer’s complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
• Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
• Identify the service codes (ADC and eADC) for correct billing.
• Coordinate with Ops to print labels for Ninja van & TCK couriers.
• Responsible for any return shipment or export to LHR, HKG, or TPE
• Manage & handle all undelivered shipments.
• Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
• Ensure all local and international pickups are arranged under Ad-hoc

Good Comand over English / Chinese Language