6723 - Order Management Executive | $3.4K–$3.8K | Tampines | SAP S/4HANA SD

The Supreme HR Advisory Pte. Ltd.; Singapore; Sur place; SGD 38 000 - 42 000; Plein temps

Résumé du poste

The Supreme HR Advisory Pte. Ltd. in Tampines is seeking a capable Customer Support and Order Management specialist to handle email/phone inquiries, process orders, and coordinate deliveries.

Ideal candidates have a Diploma and 2–3 years in order processing and customer relations. SAP/S4 Hana SD is essential; strong Excel skills are required. Power BI is a plus; work hours are 8:30am–5:30pm, Mon–Fri.

Qualifications

• Minimum Diploma in any field.
• 2–3 years in order processing, delivery arrangement and customer management.
• Proficient in Excel with VLOOKUP and Pivot tables; SAP/S4 Hana SD must.

Responsabilités

• Provide quality customer service via email and phone through ticketing system.
• Input customer purchase orders and manage sales orders.
• Allocate stock and arrange delivery for customer orders.
• Conduct regular customer meetings to maintain communication and relationships.
• Create monthly reports and support policy/procedure improvements.

Connaissances

Customer service

Communication

Teamwork

Formation

Diploma (any field)

Outils

SAP/S4 Hana SD

Excel

PowerBI

Description du poste

• Location: Tampines
• Working Hours: 830am - 530pm ( Mon - Fri)
• Salary : Basic $3,400 to $3,800 + $200 Transport Allowance + OT Job Scope:

Customer Support:

• Provide quality customer service support via email and phone through ticketing system.
• Handle customer inquiries efficiently and elevate issues promptly when required.
• Resolve customer problems and claims effectively and promptly.
• Promote and recommend new products to existing customers.

Order Management:

• Input customer purchase order into system and manage sales orders for customers.
• Allocate stock and arrange delivery for customer orders.

Customer Relations:

• Conduct regular meetings with customers to maintain close communication.
• Monitor and track customer feedback to identify areas for improvement.
• Build and maintain positive relationships with customers.

Reporting and Improvement:

• Create monthly reports on customer service activities.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in customer service improvement initiatives.

Team Collaboration:

• Collaborate with internal teams to ensure timely resolution of customer issues.
• Perform any other ad hoc tasks and projects as assigned.

Requirement:

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience in order processing, delivery arrangement,and customer relationship management, preferably in spare parts distribution industry will be an advantage.
• Proficient in Excel, including V-lookup, Pivot tables, and simple formulas.
• At least 2-3 years experience using SAP/S4 Hana SD module is a must.
• Knowledge in PowerBI is an advantage but not required.

Chaw Chiaw Han | R22106723 The Supreme HR Advisory Pte Ltd | EA 14C7279