Customer Service Executive

Aramex International Logistics Pte Ltd; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

Aramex International Logistics Pte Ltd in Singapore is seeking a Customer Service Executive who will handle inquiries, provide shipment updates, and ensure timely resolutions. You will coordinate with customers and internal teams to support smooth daily operations.

The role requires strong customer focus, clear communication, attention to detail, and the ability to manage multiple tasks. Experience in shipping or customer service is an advantage but not required.

Qualifications

• Customer-focused with the ability to understand customer needs and provide appropriate solutions.
• Good communication and coordination skills.
• Basic knowledge of Microsoft Excel and MS Office.
• Fast learner, goal-driven, and attentive to details.
• Able to manage multiple tasks and follow up consistently.

Responsibilities

• Attend to customer inquiries through email, service desk, phone calls, and other communication channels.
• Provide accurate shipment updates and follow up on shipments from pickup to delivery.
• Coordinate pickup arrangements and shipment-related requests with customers and internal teams.
• Monitor shipment status and proactively highlight delays or issues requiring action.
• Manage customer complaints and ensure timely resolution in line with company policies and procedures.
• Work closely with Operations, Sales, and other stakeholders to resolve customer concerns.
• Maintain proper records of customer interactions, follow-ups, and resolutions.
• Support report preparation and basic data analysis when required.
• Perform other duties as assigned from time to time.

Skills

Customer focus

Communication skills

Excel basics

Multitasking

Coordination

Job description

The Customer Service Executive is responsible for handling customer inquiries, coordinating shipment-related requests, and ensuring timely resolution of customer concerns. The role requires strong customer focus, attention to detail, and effective coordination with internal teams to support smooth daily operations.

Responsibilities

• Attend to customer inquiries through email, service desk, phone calls, and other communication channels.

• Provide accurate shipment updates and follow up on shipments from pickup to delivery.

• Coordinate pickup arrangements and shipment-related requests with customers and internal teams.

• Monitor shipment status and proactively highlight delays or issues requiring action.

• Manage customer complaints and ensure timely resolution in line with company policies and procedures.

• Work closely with Operations, Sales, and other stakeholders to resolve customer concerns.

• Maintain proper records of customer interactions, follow-ups, and resolutions.

• Support report preparation and basic data analysis when required.

• Perform other duties as assigned from time to time.

Requirements

• Customer-focused with the ability to understand customer needs and provide appropriate solutions.

• Good communication and coordination skills.

• Basic knowledge of Microsoft Excel and MS Office.

• Fast learner, goal-driven, and attentive to details.

• Able to manage multiple tasks and follow up consistently.

• Experience in Customer Service, or shipment handling is an advantage but not required.

• 5.5 days; 9am – 6pm (Monday – Friday) & 9am – 1pm (Saturday)