CUSTOMER SERVICE EXECUTIVE

xpac Technologies; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

xpac Technologies in Singapore is seeking a Customer Service Executive to handle call-in enquiries, coordinate order fulfilment, and support all sales related matters.

You will assist the sales team in processing customer enquiries, provide timely responses and follow ups, and help build lasting relationships with customers through telecommunication, social media, or web channels.

This role focuses on delivering accurate information and coordinating order documents to ensure smooth fulfilment.

Qualifications

• Handling of call-in enquiries
• Coordination of order fulfillment
• Support to all sales related matters

Responsibilities

• Assist sales department in processing customer enquiries and meeting their needs
• Manage all enquires, provide timely response and follow ups
• Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform
• Provide accurate and valid information to customers
• Conduct customer satisfaction survey at given timeline, keep records of customer interactions
• Create and update customer purchasing patterns
• Process and coordinate customer orders fulfilment
• Generate customer order related documents
• Take the extra mile to engage customers by up selling company products

Job description

1.

JOB DESCRIPTION

Job Title

Customer Service Executive

Occupation

Customer Service Executive

Job Description & Requirements

Position Summary

Handling of call-in enquiries

Coordination of order fulfillment

Support to all sales related matters.

Main Accountabilities

• Assist sales department in processing customer enquiries and meeting their needs.
• Manage all enquires, provide timely response and follow ups
• Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform
• Provide accurate and valid information to customers.
• Conduct customer satisfaction survey at given timeline, keep records of customer interactions
• Create and update customer purchasing patterns
• Process and coordinate customer orders fulfilment
• Generate customer order related documents
• Take the extra mile to engage customers by up selling company products

Internal & External Working Relationships

Work with others in a friendly, cooperative manner, and inspire others to cooperate.

Establish a long term working relationship with customers.