Customer Service Executive

HANDPHONESHOP PTE. LTD.; Singapore; On-site; SGD 3,000 - 5,000; Full time

Job summary

HANDPHONESHOP PTE. LTD. is seeking a Customer Service Executive to join our team in Singapore. The role emphasizes friendly, solution-oriented customer interaction across walk-ins, calls, emails, and live chat.

The ideal candidate has at least 2 years in customer service, preferably in telecom, with a calm, negotiable demeanor and strong teamwork skills. Expect 5-day work weeks with weekend/public holiday scheduling and day shifts ending by 10pm.

Qualifications

• Fluent English communication is required.
• Minimum 2 years of customer service experience.
• Telecommunication-related customer service experience is a plus.
• Calm temperament with strong negotiation and conflict resolution skills.
• Ability to work independently as well as in a team.

Responsibilities

• Provide customer service to walk-in customers.
• Attend to telephone, email, and live chat inquiries promptly.
• Understand customers' needs and offer appropriate solutions.
• Access service portals to retrieve information.
• Escalate unresolved issues to higher levels.
• Identify direct or cross-sell opportunities during interactions.
• Deliver high-quality service to achieve customer satisfaction.
• Solicit feedback and identify trends for improvement.
• Provide regular reports to Reporting Manager.
• Perform other duties as assigned.

Skills

Fluent English

Customer service

Team player

Conflict resolution

Negotiation

Job description

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements:

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts