Customer Service Executive

Times Printers Pte Ltd; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

Times Printers Pte Ltd in Singapore seeks a customer service/order processing professional to manage local and international house accounts, confirm orders, and coordinate production flow. You will respond to inquiries, handle feedback, and maintain accurate customer records.

The role requires 2+ years in printing/media, strong communication, and ERP familiarity. A positive team player ready for a fast-paced environment is ideal.

Qualifications

• Minimum 2 years of experience in local printing/media industry is an added advantage.
• Maintain and build good rapport with internal and external clients.
• Able to handle stress in a fast paced environment.
• A team player with responsibility and a positive attitude.
• Knowledge of ERP system for processing orders is advantageous.

Responsibilities

• Managing house accounts, both local and international with allocated budget.
• Handling new and house accounts given by manager.
• Confirming orders and flow the jobs to production, ensuring inquiries are met.
• Responding promptly to customer inquiries and handling feedback and complaints.
• Processing orders, forms, applications and requests.
• Organizing workflow to meet customer timeframes.
• Directing requests and unresolved issues to the designated resource.
• Dealing directly with customers by telephone, electronically or face to face.
• Keeping records of customer interactions, transactions, inquiries, comments, complaints and action taken.
• Preparing and distributing customer activity reports and maintaining customer database.
• Obtaining and evaluating all relevant information to handle product and service inquiries.
• Communicating and coordinating with internal department.

Skills

Customer service

Communication

Team player

Tools

ERP system

Job description

1. Managing house accounts, both local and international with allocated budget

2. Handling new and house accounts given by manager

3. Confirming the orders and flowing the jobs to production and ensuring all matters or enquiries are met

4. Responding promptly to customer inquiries and handling feedback and complaints from clients

5. Processing orders, forms, applications and requests

6. Organizing workflow to meet customer timeframes

7. Directing requests and unresolved issues to the designated resource

8. Dealing directly with customers either by telephone, electronically or face to face

9. Keeping records of customer interactions, transactions, inquiries, comments, complaints and action taken.

10. Preparing and distributing customer activity reports and maintaining customer database

11. Obtaining and evaluating all relevant information to handle product and service inquiries

12. Communicating and coordinating with internal department

Job Requirements:

1.Possess minimum 2 years of experience in local printing/media industry is added advantage

2.Maintain and build good rapport with internal and external clients

3.Able to handle certain levels of stress with fast paced environment

4.A team player, responsible and positive attitude

5.Knowledge of using ERP system for processing orders will be added advantage