Customer Service Executive

Wiselink Technology Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Wiselink Technology Pte Ltd in Singapore is seeking a Customer Service Executive to join our on-site team. You will handle quotations, orders, and daily customer support to ensure satisfaction.

You will coordinate shipping, prepare documents, respond to inquiries, and assist the sales team in quotes and documentation. Fluency in English and Chinese is required. Proficiency in Excel, Outlook, and Word is essential. A Diploma with at least 2 years of experience is preferred.

Qualifications

• Diploma required.
• At least 2 years of relevant experience.
• Fluent in English and Chinese to communicate with Chinese-speaking clients.
• Proficient in Excel, Outlook and Word.

Responsibilities

• Process customer quotations and orders and provide daily support.
• Coordinate shipping with customers, freight forwarders and service providers.
• Prepare shipping documents, packing lists and other paperwork per regulations and customer requirements.
• Respond promptly to customer inquiries and requests.
• Maintain close communication with customers and suppliers to coordinate shipment schedules.
• Support the sales team in preparing customer quotations and related documentation.
• Engage with customers to follow up on opportunities and support sales closures.

Skills

Customer service

Bilingual English/Chinese

Communication

Education

Diploma

Tools

Excel

Outlook

Word

Job description

Role Description

This is a full-time on-site role for a Customer Service Executive in Singapore. The Customer Service Executive will be responsible for ensuring customer satisfaction, providing support and managing customer service operations.

Responsibilities

• Process customer quotations and orders while providing timely day-to-day customer support.

• Coordinate shipping logistics with customers, freight forwarders, and relevant service providers.

• Prepare shipping documents, packing lists, and other required paperwork in compliance with customs regulations and customer requirements.

• Respond promptly and professionally to customer inquiries and requests.

• Maintain close communication with customers and suppliers to coordinate and adjust shipment schedules as needed.

• Support the sales team in preparing customer quotations and related documentation.

• Engage with customers to follow up on opportunities and support the successful closure of sales.

Qualifications

• Candidate must possess at least a Diploma

• At least 2 years of working experience

• Good communication skills in both English and Chinese to effectively communicate withChinese-speaking clients.

• Advanced knowledge of Excel, Outlook, and Word.