Customer Support Assistant Executive

5G-Starlink Pte.; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

Based in Singapore, 5G-Starlink Pte. seeks a Customer Support Assistant Executive to work closely with the Sales team, manage customer inquiries, and ensure smooth follow-ups on complaints.

The role includes data entry of sales metrics and providing routine administrative support, including quotations, samples, and payment monitoring. Ideal candidates hold a diploma or degree with customer service experience, are a team player, proactive, and proficient in Excel with strong interpersonal

Qualifications

• Diploma / Degree in any field with the relevant customer service experience.
• Strong Excel skills and data entry accuracy.
• Good interpersonal and communication abilities required.

Responsibilities

• Works closely with the Sales team to provide support and assist sales activities.
• Manages a group of customers and answers customer questions.
• Handles complaints and coordinates follow-up actions with customers.
• Performs data entry for sales figures, metrics, and key data.
• Provides administrative support including quotations, samples, and payment monitoring.

Skills

Microsoft Excel

Communication skills

Teamwork

Education

Diploma or Degree

Job description

About the job Customer Support Assistant Executive

Functional Relationships with: Customers, Sales Sections, Factories, Logistics Department, etc

POSITION PROFILE:

Based in: Singapore

Key Duties & Responsibilities:

• works closely with the Sales team to provides support and perform sales activities
• responsible to manage a group of customers, answering customer questions
• Handling complaints, executing the follow up needed for complaints received from customers
• Perform data entry duties with regard to sales figures, metrics, and other key data
• Provide administrative assistance which includes issuing or quotation, samples, monitoring of payment etc.

Ability / Competency Required:

• Diploma / Degree in any field with the relevant customer service experience
• Able to work well as a team player while being independent and pro-active
• Positive attitude in a challenging work environment
• Proficient in Microsoft excel
• Good interpersonal and communication skills