Customer Service | Education Industry

MY BRIGHT EDUCATION CENTRE PTE. LTD.; Singapore; In loco; SGD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and dental benefits

Annual leave and sick leave

Career growth opportunities

Collaborative work culture

Educational discounts

Descrizione del lavoro

My Bright Education Pte Ltd is seeking a Customer Service Specialist to join our Tampines East team in Singapore. In this full-time role, you will handle inquiries, resolve issues, and maintain records to ensure exceptional client support in the education space.

You will work with cross-functional teams, contribute to process improvements, and help create a positive, customer-centric culture that supports learning outcomes and student satisfaction.

Competenze

• 1–2 years of customer service experience, ideally in education.
• Strong communication and interpersonal skills to build relationships.
• Excellent problem-solving abilities and critical thinking.
• Proficiency with Microsoft Office and adapting to new software.

Mansioni

• Respond promptly and professionally to customer inquiries and complaints via phone, email, and other channels.
• Troubleshoot and resolve customer issues quickly and effectively to ensure satisfaction.
• Keep accurate records of customer interactions and follow up as necessary.
• Assist with product and service queries, offering guidance and support.
• Collaborate with cross-functional teams to provide a seamless customer experience.
• Identify opportunities for process improvements and provide feedback to enhance service.
• Foster a customer-centric work environment where all team members strive for excellence.

Conoscenze

Communication skills

Interpersonal skills

Problem solving

Microsoft Office

Adaptability

Strumenti

Microsoft Office

Descrizione del lavoro

Job Description：

Join Our Team at My Bright Education Pte Ltd - Customer Service Specialist

Are you passionate about delivering exceptional service and making a difference in the education industry? My Bright Education Pte Ltd is looking for a dedicated Customer Service Specialist to join our vibrant team in the Tampines East Region. In this full-time role, you'll be at the forefront of ensuring our clients receive outstanding support and service.

Key Responsibilities:

• Responding promptly and professionally to customer inquiries and complaints via phone, email, and other communication channels

• Troubleshooting and resolving customer issues quickly and effectively, ensuring satisfaction

• Keeping accurate records of customer interactions and following up as necessary

• Assisting with product and service queries, offering guidance and support

• Collaborating with cross-functional teams to provide a seamless and positive customer experience

• Identifying opportunities for process improvements and contributing feedback to enhance customer service

• Fostering a customer-centric work environment where every team member strives for excellence

Requirements:

• 1-2 years of customer service experience, ideally in the education sector

• Strong communication and interpersonal skills, with the ability to build positive relationships with customers

• Excellent problem-solving abilities and critical thinking skills to address diverse customer needs

• Proficiency in Microsoft Office and the ability to quickly adapt to new software systems

• A genuine passion for delivering exceptional service with a positive, can-do attitude

• Flexibility to thrive in a dynamic, fast-paced environment with shifting priorities

What We Offer:

• Competitive salary with comprehensive medical and dental benefits

• Generous annual leave and sick leave

• Opportunities for professional growth and career advancement

• A collaborative, inclusive, and supportive work culture

• Discounts on educational products and services to enhance your learning journey