Customer Service Specialist

CSA TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

CSA Technology Pte. Ltd. in Singapore seeks a Student Support Coordinator to work closely with students, families, and partners, providing emotional support and practical guidance.

You will conduct regular meetings, monitor progress, and help with administrative tasks, accommodation, healthcare, and social matters, while maintaining confidentiality.

Qualifications

• Minimum 1 year of direct client/student-facing experience.
• Experience studying abroad is advantageous.
• Excellent cross-cultural communication skills.
• Strong commitment to confidentiality and professional ethics.

Responsibilities

• Conduct regular one-on-one meetings with students to monitor academic progress, living conditions, and emotional well-being.
• Be the first point of contact for students facing difficulties and build trust-based relationships.
• Assist students in resolving administrative, accommodation, social, and healthcare matters.
• Provide parents with detailed written progress reports on a regular basis.
• Plan and run extracurricular activities, workshops, or sessions to promote cultural exchange and social integration.

Skills

Bilingual Chinese & English

Education

Bachelor's degree or higher (Education/Psychology/Social Work/Management preferred)

Job description

• Job Description:
  Conduct regular one‑on‑one meetings with students to monitor their academic progress, living conditions, and emotional well‑being, providing emotional support and constructive guidance.
  Build strong trust‑based relationships, becoming the first point of contact for students when they encounter difficulties.
  Assist students in efficiently resolve practical issues related to administration, accommodation, social matters, healthcare, etc.
  Provide parents with detailed, objective written record on student progress on a regular basis.
  Maintain a positive and professional relationship to enhance parent satisfaction and trust.
  Plan and implement extracurricular activities, workshops, or sharing sessions that promote cultural exchange, skill development, and social integration among students.

Requirement:

Language Proficiency: Fluent in both Chinese (Mandarin) and English, with the ability to communicate effectively and idiomatically in both written and spoken forms. Possesses excellent cross-cultural communication skills.
Educational Background: Bachelor's degree or higher. A degree in Education, Psychology, Social Work, Management, or a related field is preferred.
Work Experience: Minimum of 1 year of direct client/student-facing experience in support, service, counseling, or event planning. Prior experience studying abroad and familiarity with Singapore's educational and social environment will be highly advantageous.
Customer Service Mindset & Empathy: Demonstrates a strong service-oriented and proactive attitude. Centers support around students, deeply understands their needs and emotions, and provides warm yet professional guidance.
Problem-Solving & Execution: Excellent independent problem-solving skills. Able to coordinate resources, respond promptly, and drive issues to resolution in complex situations.
Organization, Coordination & Multi-tasking: Capable of efficiently planning, organizing activities, and handling multiple concurrent tasks to ensure all service details are meticulously followed through.
Communication & Relationship Management: Possesses exceptional communication skills. Able to establish and maintain positive, professional relationships with students, parents, and various partners.
Responsibility & Professional Ethics: High integrity with a strong sense of responsibility and dedication. Adheres strictly to confidentiality principles and handles sensitive information with utmost care.