Customer Service Admin

Moyuan Culture Education; Singapore; On-site; SGD 20,088 - 27,900; Full time

Job summary

Moyuan Culture Education in Singapore is looking for a Customer Service Admin to enhance our friendly team. This full-time, on-site position welcomes those who thrive in a dynamic education management setting.

The role involves engaging directly with customers, handling inquiries, and maintaining a positive atmosphere. We offer a competitive salary range of SGD 1,800 - SGD 2,500, emphasizing teamwork and growth.

Qualifications

• No formal education certificate needed.
• Ability to engage with customers face-to-face.
• Good problem-solving skills preferred.

Responsibilities

• Engage with customers and address inquiries.
• Assist in managing administrative tasks.
• Provide clear information about services.
• Handle customer feedback and escalations.
• Maintain an organized front office.
• Facilitate communication between customers and management.
• Ensure timely follow-up on customer requests.
• Contribute to a positive team culture.

Skills

Fluent in English

Fluent in Mandarin

Strong interpersonal skills

Basic computer skills

Problem-solving skills

Job description

Description

Moyuan Culture Education is on the lookout for a Customer Service Admin to join our friendly team in Singapore. This full-time, on-site role is perfect for those ready to jump into a dynamic environment within the education management sector.

As a Customer Service Admin, you will be the welcoming face of our organization, ready to engage with customers directly. You won't just be at your desk; you'll actively communicate with visitors, assisting them with inquiries and ensuring a positive experience. We offer a competitive monthly salary range of SGD 1,800 - SGD 2,500, along with a supportive team atmosphere that prioritizes collaboration and growth.

Responsibilities

• Engage with customers and address their inquiries in a friendly and professional manner
• Assist in managing administrative tasks related to customer service
• Provide clear information about our services and programs
• Handle customer feedback and escalat[e] issues when necessary
• Maintain a welcoming and organized front office environment
• Facilitate communication between customers and management
• Ensure timely follow-up on customer requests or concerns
• Contribute to a positive team culture and collaborative work environment

Requirements

• No formal education certificate needed
• Able to converse, read, and write fluently in both English and Mandarin
• Strong interpersonal and communication skills
• Confidence in engaging with customers face-to-face
• Basic computer skills for administrative tasks
• Good problem-solving skills (preferred but not mandatory)
• A positive attitude and a team-oriented mindset
• Ability to work in a fast-paced environment