Customer Service Coordinator (Construction)

Recruit Expert Pte. Ltd.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Recruit Expert Pte. Ltd. in Singapore seeks a diligent Customer Support Executive to coordinate service activities with clients, plan work, and align scheduling with the operations team.

You will receive and log requests, ensure follow-through, issue job instructions to ground teams, maintain accurate work orders, monitor equipment usage, and prepare summary reports while supporting general administrative tasks. Strong communication and independence are essential in this role.

Qualifications

• 2+ years of customer support experience in the construction industry.
• Strong communication and interpersonal abilities with a customer-focused mindset.
• Self-motivated, responsible, and able to work independently or in a team.

Responsibilities

• Coordinate with clients on service activities, work plans and scheduling.
• Work with operations to arrange manpower deployment and daily job assignments.
• Receive, log and process customer service requests with follow-through.
• Issue job instructions to ground teams and update work orders and schedules.
• Monitor equipment usage and prepare summary reports; support admin tasks.

Skills

Customer support

Communication

Interpersonal skills

Team collaboration

Education

GCE O Level or equivalent

Job description

• Coordinate with clients on service activities, work plans, and scheduling requirements.
• Work closely with operations team to arrange manpower deployment and daily job assignments.
• Receive, log, and process all customer service requests, ensuring proper follow-through.
• Issue job instructions to ground teams and maintain accurate updates of work orders and schedules.
• Monitor equipment usage and records, prepare summary reports, and support general administrative tasks.

Requirements:

• GCE ‘O’ Level or equivalent.
• At least 2 years of customer support experience in the construction industry.
• Strong communication and interpersonal abilities with a customer-focused mindset.
• Self-motivated, responsible, and able to work both independently and collaboratively.

EA Licence: 19C9701

Registration: R1326740