Customer Service Coordinator / Administrator

KAWAI MUSIC SCHOOL PTE. LTD.; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

KAWAI MUSIC SCHOOL PTE. LTD. in Singapore is seeking a friendly receptionist to welcome parents, students and teachers and to support daily operations.

You will manage front desk communications, schedule lessons, issue receipts, maintain timetables, stock music books and instruments, and generate weekly reports. A 5-day week with weekend rotation is required; bilingual English/Mandarin is preferred.

Workplaces include Parkway and City Square Mall, with a friendly, warm team environment.

Qualifications

• Experience in front desk/retail environment.
• Ability to handle scheduling for lessons with parents and teachers.
• Willingness to work weekends and a 5-day work week.
• Polite, proactive and customer-focused attitude.

Responsibilities

• Handle front desk communications with customers, parents, students and teachers.
• Schedule lessons with parents and teachers.
• Issue receipts and update timetable daily.
• Ensure the school is kept clean and tidy daily.
• Monitor stock levels and restock daily (music books, keyboards, etc).
• Generate weekly reports.
• Perform any duties assigned by management.

Skills

Customer service

Front desk

Scheduling

Teamwork

English/Mandarin

Education

N/O Levels or Diploma

Job description

At Kawai Music School, we strive to provide a friendly and warm working environment.

We are looking for a team of friendly and outgoing personality staff who are able to provide good customer experience to our parents and students and also to maintain a good teamwork.

Able to work in front desk communications with customers, parents, students and teachers.

Must be able to handle scheduling of lessons with parents and teachers.

Ensure daily operations are smoothly facilitated.

Must issue receipts and update time table daily.

Must ensure that the school is kept clean and tidy every day.

Must ensure that the stock (Music Books, Keyboards, etc) are sufficient and restock on a daily basis.

Must generate weekly reports.

Hands-on training and must have a good learning attitude.

Perform any duties and responsibilities assigned by the management.

N or O Level / Diploma from Polytechnic.

Must be available to work on retail hours and on weekends

5-day week - Off on one weekday and alternate one weekend.

Flexible and adaptable to any work situation.

Preferably able to speak both English/Mandarin.

Work Place - Parkway and City Square Mall