Customer Service Coordinator

THAT'S ELECTROPLATING PTE LTD; Singapore; On-site; SGD 3,000 - 5,000; Full time

Job summary

That’s Electroplating Pte Ltd is seeking a capable Customer Service Coordinator to act as the main link between customers and our production team in Singapore. You will handle inquiries, process orders, and communicate status updates to ensure on-time delivery and customer satisfaction.

You must be organized, detail oriented and able to manage multiple tasks in a fast-paced environment. Prior experience in customer service or coordination and basic admin skills are preferred, with immediate

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Education: Minimum Nitec / Higher Nitec / Diploma.
• Comfortable handling emails, basic systems, and administrative tasks.
• Good communication skills (written and spoken).
• Organized, detail-oriented, and able to manage multiple tasks.
• Able to work in a fast-paced production environment.
• Able to start work on short notice or immediately preferred.

Responsibilities

• Support Sales Manager in handling customer enquiries, including RFQs (Request for Quotations) and general queries
• Coordinate closely with the production team to track job progress and provide accurate updates to customers
• Process and manage Purchase Orders (POs), ensuring all details are accurate and properly recorded
• Follow up on production status and provide ETA updates to customers
• Prepare quotations for shipments and arrange logistics when required
• Maintain clear and timely communication with customers to ensure expectations are aligned
• Identify and resolve customer issues proactively, escalating when necessary
• Maintain proper documentation and records of customer communications and orders

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Multitasking

Administrative tasks

Education

Diploma

Higher Nitec

Nitec

Job description

Working Hours: Monday to Friday, 8:00 AM – 5:30 PM

Salary Package: Basic Salary + Performance Bonus

Role Overview

This role serves as the key coordination point between customers and the production team. You will manage customer enquiries, process orders, and ensure smooth communication to support on-time delivery and customer satisfaction.

Key Responsibilities

• Support Sales Manager in handling customer enquiries, including RFQs (Request for Quotations) and general queries
• Coordinate closely with the production team to track job progress and provide accurate updates to customers
• Process and manage Purchase Orders (POs), ensuring all details are accurate and properly recorded
• Follow up on production status and provide ETA updates to customers
• Prepare quotations for shipments and arrange logistics when required
• Maintain clear and timely communication with customers to ensure expectations are aligned
• Identify and resolve customer issues proactively, escalating when necessary
• Maintain proper documentation and records of customer communications and orders

Requirements

• Working experience in customer service, coordination, or administrative roles is preferred
• Education: Minimum Nitec / Higher Nitec / Diploma (or equivalent practical experience)
• Comfortable handling emails, basic systems, and administrative tasks
• Good communication skills (written and spoken)
• Organized, detail-oriented, and able to manage multiple tasks
• Able to work in a fast-paced production environment
• Able to start work on short notice or immediately preferred