Customer Service Engineer

KION South Asia Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

KION South Asia Pte Ltd in Singapore seeks a customer-focused professional to manage after-sales relationships and drive contract sales. You will coordinate with service teams, promote PM/FM contracts, and upsell safety and fleet management solutions to 50 key accounts through the Customer Portal.

The role requires 2–4 years in industrial after-sales or technical sales, strong communication, and the ability to work independently and cross-functionally. Loyang Way site preferred.

Qualifications

• Diploma or degree in Engineering, Business, or related field.
• 2–4 years of experience in after-sales, technical sales, or customer service in industrial equipment or automotive.
• Fresh ITE diploma holders are welcome to apply.
• Familiarity with SAP and Salesforce CRM is a plus.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work independently and cross-functionally.
• Class 3 driving license preferred.
• Willing to work at Loyang Way.

Responsibilities

• Serve as the primary liaison between customers and internal service teams.
• Build and maintain strong customer relationships to ensure satisfaction and loyalty.
• Resolve service-related issues and mediate conflicts professionally.
• Promote and sell PM and FM contracts; upsell safety features and Fleet Focus/ADAS.
• Track quotation closure rate and support onboarding of 50 key accounts to the Customer Portal.
• Collaborate with service coordinators and technical teams to resolve complex service cases.

Skills

Customer relationship management

Negotiation

Problem-solving

Communication

Independent work

Cross-functional collaboration

Education

Diploma or Degree in Engineering/Business

Tools

SAP

Salesforce CRM

Job description

Job Responsibilities

1. Customer Relationship Management

• Serve as the primary liaison between customers and internal service teams
• Build and maintain strong customer relationships to ensure satisfaction and loyalty
• Resolve service-related issues and mediate conflicts professionally

2. Sales and Contract Development

• Promote and sell Preventive Maintenance (PM) and Full Maintenance (FM) contracts
• Drive revenue growth through upselling:
  • Safety features
  • Fleet Management Systems (Fleet Focus)
  • Advanced Driver Assistance Systems (ADAS)
  • Local-sourced parts (e.g. wheels and tires)

• Track and improve quotation closure rate (>60%) and maintain active quotation pipeline
• Support onboarding of 50 key accounts to the Customer Portal

3. Operational Support and Team Collaboration

• Assist the ACSM in daily operations and represent them during absences
• Collaborate with service coordinators and technical teams to resolve complex service cases
• Prepare reports on labor and parts costs for rental fleet services

4. Project Coordination and KPI Monitoring

• Maintain accurate customer data in SAP and Salesforce CRM
• Support warranty claims and Field Action Service Letters
• Monitor and improve key customer service KPIs:
  • Net Promoter Score (NPS)
  • Customer Portal Take-up Rate

Job Requirements

• Diploma or Degree in Engineering, Business, or related field
• 2-4 years of experience in after-sales, technical sales, or customer service (preferably in industrial equipment or automotive)
• Fresh ITE diploma holders are welcome to apply
• Familiarity with SAP and Salesforce CRM is a plus
• Strong communication, negotiation, and problem-solving skills
• Ability to work independently and cross-functionally
• Class 3 driving license preferred
• Willing to work at Loyang Way