Service Sales Engineer

Staffhub Group; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Staffhub Group is seeking a dynamic professional to lead service operations and drive sales within Singapore. You will manage technician schedules, ensure timely completions of service actions, and uphold ISO standards.

You will develop and maintain customer relationships, prepare quotations, and contribute to bids and tenders while ensuring accurate documentation and compliance across all activities.

Qualifications

• Bachelor’s degree in Mechanical Engineering or Electrical/Electronic Engineering.
• Dynamic, meticulous, sales‑oriented and outgoing personality.
• Team player who can work independently.
• Valid Singapore driving license (Class 2/3).

Responsibilities

• Oversee daily service operations and technician scheduling.
• Search for new customers, build relationships, and hit sales targets.
• Ensure ISO standards, QA/QC compliance and timely documentation.
• Prepare risk assessments and service-related reports.

Education

Bachelor’s Degree in Mechanical Engineering / Electrical and Electronic Engineering

Job description

ALL JOBS LISTED ARE BASED IN SINGAPORE ONLY.

FOR SINGAPOREAN ONLY.

MANAGEMENT

• Capable of handling situational problems, looking into customer’s complaints and initiating corrective actions;
• Ensure deficiencies such as customer complaints are resolved on time and proper corrective and preventive actions are taken;
• Identify and providing trainings for Supervisors and technician team;
• Lead and motivate a team of Supervisor and technicians;
• Responsible for the daily service operations of the company;
• Plan, supervise, execute and follow-up on all service job actions and schedules;
• Develop work instructions for inspection and testing activities;
• Allocation of Manpower to be deployed under respective service jobs;

SERVICE SALES

• Search for new potential customers and maximizing customer base;
• Developing and maintaining long-term relationships with customers, through understanding and meeting to the best of their requirements;
• Generating sales quotations through eSOS and/or submission of tender for potential businesses;
• Perform physical visits, cold calling and other communication channels to reach out to potential customers;
• Responsible of maintaining existing customer base, create new customer accounts and business development;
• Achieve sales & profit targets set by the company;
• Ensure immediate response to Customers and have close follow-ups with Customers’ emails, phone call, WhatsApp message, text messaging and faxes;
• To gather all Customers’ feedback to the Management during weekly meeting;

SERVICE OPERATIONS

• Responsible for updates of daily Technician schedules, including breakdown calls, maintenance, load test, visual inspections, etc to eSOS;
• To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;
• To organise weekly operations meetings with Technicians;
• Ensure timely deliveries, with good quality and correct quantity of parts to the Customers;
• To ensure servicing, maintenance and/or project related electrical jobs are completed within the timeline given to the technicians;
• Ensuring that the tools in tool boxes, tool bags of technicians, stocks in the trucks & etc. are checked on weekly basis;
• Ensure timely billing for service and/or maintenance job completed within 1 working day through eSOS;

STANDARDS

• Ensure the compliance to ISO Standards and processes, WHS regulations, Code of Practices, Design and Welding Standards (QA/QC requirements);
• Involvement as an internal auditor for annual ISO audit;
• Maintains safe and clean working environment by enforcing procedures, rules and regulations;

DOCUMENTATION

• Prepare, submission and filing of service-related reports such as Risk Assessment (RA), Manpower Appointment, application form for pass clearance and etc;
• Ensure all documentation of records are up to date and filed accordingly;
• Any other duties assigned by the Management from time to time.

JOB REQUIREMENTS

• A Bachelor’s Degree in Mechanical Engineering / Electrical and Electronic Engineering or equivalent aspect;
• Must be dynamic, innovative, meticulous with positive working attitude, sales-oriented and possess outgoing personality;
• Team player and yet independent;
• With a valid Singapore Class 2 / 3 driving license.