Customer Service Engineer

LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD is seeking a Customer Service Engineer in Singapore. The role involves preparing quotations for services and addressing customer inquiries while achieving training KPIs. Candidates should have a diploma in engineering, 2 years of relevant experience, and be familiar with CRM and SAP systems. Good interpersonal and communication skills are essential, along with an ability to work independently and collaboratively within a team.

Qualifications

• Minimum of diploma holder in engineering.
• 2 years of relevant experience required.
• Familiarity with CRM and SAP systems is essential.

Responsibilities

• Prepare quotation for battery regeneration services and training packages.
• Achieve monthly training KPIs.
• Open and maintain customer accounts in CRM system.
• Resolve product or service issues and handle complaints.
• Compile and generate monthly service revenue reports.

Skills

Interpersonal skills

Communication skills

Proactive problem-solving

Independent work

Team collaboration

Education

Diploma in Engineering

Tools

CRM System

SAP System

Job description

Job Responsibilities

• Prepare quotation for battery regeneration services, driver familiarization training package and sales, fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
• Achieve monthly training KPI
• Open and maintain customer accounts in CRM system
• Resolve product or service issues
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Support other Customer Service Engineer / Executive and Coordinator when required
• Meet personal/team KPIs
• Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
• Handle internal and external enquiries on warranties or terms of sale
• Compile and generate monthly service revenue reports

Job Requirements

• Minimum a diploma holder in engineering
• Have 2 years of relevant experience
• Good interpersonal and communication skills
• Familiar with CRM and SAP system
• Meticulous
• Able to work independently
• Team player
• Proactive and ability to follow up outstanding issue
• Willing to work at Loyang Way