Customer Service Coordinator

CPM/PACIFIC (PRIVATE) LIMITED; Singapore; On-site; SGD 35,712 - 51,336; Full time

Job summary

CPM/PACIFIC (PRIVATE) LIMITED is seeking Customer Service Associates to manage customer orders, verify inventory, and coordinate shipments. The role requires SAP experience, strong communication, and a team-oriented mindset in a fast-paced environment.

The successful candidate will liaise with customers by email, provide quotations for spare parts, and support import/export processes as needed. Prior exposure to logistics and ERP systems will be advantageous.

Qualifications

• Diploma or higher in Business Administration, Logistics & Supply Chain or related field.
• 1–2 years in a Customer Service role with exposure to Supply Chain.
• Experience with import/export processes is a plus.
• Experience using SAP/ERP and MS Office is expected.

Responsibilities

• Enter customer orders into SAP and confirm inventory availability.
• Communicate order status to customers via email and provide quotations for spare parts.
• Coordinate shipment and shipping documentation with freight forwarders and customers.
• Liaise with banks on Letter Of Credit export documentation when required.
• Handle ad hoc duties as assigned by the company.
• Maintain liaison across internal teams to ensure smooth order flow.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

Diploma in Business Administration/Logistics & Supply Chain

Tools

SAP

ERP systems

Microsoft Office

Job description

CUSTOMER SERVICE ASSOCIATES

Job Description:

• Receiving and entering customer's purchase orders into SAP system.
• Confirming inventory availability and delivering information to customers.
• Liaising with customers through emails on the status and progress of orders.
• Responding to customer inquiries and providing quotations on spare parts’
• Arranging shipment and process shipping documentation. Liaising with freight forwarders and customers on shipping matters.
• Liaising with banks and customers on Letter Of Credit export documentation
• Execute any other ad hoc duties and responsibilities which the Company may assign from time to time at its discretion.

Qualification:

• Diploma in Business Administration, Logistics & Supply Chain, RMIT Diploma/Degree in Logistics & Supply Chain.
• Those without the required academic qualifications but with relevant working experience will also be considered.
• 1-2 years' experience in a Customer Service function with Supply Chain literacy.
• Knowledge in import & export processes will be an advantage.
• Skills in using ERP systems. Experience in using SAP will be a plus.
• Proficiency in Microsoft Office
• Self-starter with the ability to multi-task. Good Team player.
• Sales and customer-oriented and driven with excellent communication and Interpersonal Skill.