Customer service coordinator

Fortuna Air-Conditioning & Electrical Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

Fortuna Air-Conditioning & Electrical Pte Ltd is seeking a Customer Service Executive to join our friendly team in Singapore. If you are personable, responsible, organized, and enjoy assisting customers, we provide training for the right candidate.

Responsibilities include handling inquiries via phone, WhatsApp and email; scheduling servicing, repairs and installations; preparing quotations and invoices; following up on appointments and payments; coordinating between customers and technicians;

Qualifications

• Experience in customer service or administrative roles is advantageous.
• Clear communication and interpersonal skills are essential.
• Candidate should be responsible, organized, and able to work independently.
• Basic computer skills are required.
• Positive attitude and willingness to learn.

Responsibilities

• Handle customer enquiries via phone, WhatsApp and email.
• Arrange air-conditioning servicing, repair and installation appointments.
• Prepare quotations, invoices and service-related documents.
• Follow up with customers regarding appointments and payments.
• Coordinate appointments between customers and technicians.
• Handle general administrative and customer service duties.
• Assist with daily office operations.

Skills

Customer service

Administrative experience

Communication skills

Organized

Basic computer skills

Tools

Microsoft Office

Job description

We are looking for a Customer Service Executive to join our team!

If you are friendly, responsible, organized, and enjoy communicating with customers, Training will be provided for the right candidate.

Job Responsibilities

• Handle customer enquiries via phone, WhatsApp and email
• Arrange air-conditioning servicing, repair and installation appointments
• Prepare quotations, invoices and service-related documents
• Follow up with customers regarding appointments and payments
• Coordinate appointments between customers and technicians
• Handle general administrative and customer service duties
• Assist with daily office operations

Job Requirements

• Customer service or administrative experience is an advantage
• Good communication and interpersonal skills
• Responsible, organized and able to work independently
• Basic computer skills
• Positive attitude and willing to learn

Working Hours

Monday – Saturday: 8:00am – 5:00pm

• 5.5 working days

Salary

$2,000 – $3,000 per month

We look forward to welcoming a new member to our team!