CUSTOMER SERVICE

GRADECOOL AIR-CONDITION PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Benefits offered by this job

Training provided

Competitive salary

Job summary

GradeCool Air-Condition Pte Ltd in Tampines, Singapore, is seeking a Customer Service Executive to join our team. You will handle inquiries, schedule servicing and coordinate with technicians to ensure smooth service delivery. Training will be provided.

The candidate should be organized, reliable and possess good communication skills; able to work independently in a fast-paced environment. Monday–Saturday shifts with varied hours may apply, and salary ranges from SGD 2,000 to SGD 2,800 per month

Qualifications

• Customer service or administrative experience is an advantage.
• Good communication and interpersonal skills.
• Responsible, organised and able to work independently.

Responsibilities

• Handle customer enquiries via phone, WhatsApp and email.
• Arrange air-conditioning servicing, repair and installation appointments.
• Prepare quotations, invoices and service-related documents.
• Follow up with customers regarding appointments and payments.
• Coordinate appointments between customers and technicians.
• Handle general administrative and customer service duties.
• Assist with daily office operations.

Skills

Customer service

Communication

Organized

Independent work

Basic computer skills

Tools

WhatsApp

Email

Job description

Customer Service Executive

GradeCool Air-Condition Pte Ltd

Work Location: Tampines, Singapore

We are looking for a Customer Service Executive to join our team!

If you are friendly, responsible, organised, and enjoy communicating with customers, we welcome you to apply. Training will be provided for the right candidate.

Job Responsibilities

• Handle customer enquiries via phone, WhatsApp and email
• Arrange air-conditioning servicing, repair and installation appointments
• Prepare quotations, invoices and service-related documents
• Follow up with customers regarding appointments and payments
• Coordinate appointments between customers and technicians
• Handle general administrative and customer service duties
• Assist with daily office operations

Job Requirements

• Singapore Citizen / Singapore PR preferred
• Customer service or administrative experience is an advantage
• Good communication and interpersonal skills
• Responsible, organised and able to work independently
• Basic computer skills
• Positive attitude and willing to learn
• Training will be provided

Working Hours

• Monday – Saturday: 8:30am – 5:30pm
• 1 week: 5 working days
• 1 week: 6 working days
• Sunday & Public Holidays: Off

Salary

• $2,000 – $2,800 per month
• Salary will depend on experience and incentive scheme.

Work Location: Tampines Area

We look forward to welcoming a new member to our team!