Customer Service Associate (Luxury Brand) / Office Hour

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Benefits offered by this job

AWS

PB

Medical Benefits

Job summary

SWIFT SEARCH GLOBAL PTE. LTD. represents a prestigious international luxury watch brand and is seeking a Customer Service Associate to support the After-Sales Service function.

The role focuses on delivering exceptional customer experiences through multiple touchpoints and maintaining service standards. The ideal candidate has experience in luxury retail or premium customer service, with strong communication skills and a collaborative attitude.

Qualifications

• Experience in luxury retail, hospitality or premium customer service environments is advantageous.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to manage multiple tasks concurrently and remain composed under pressure.

Responsibilities

• Serve as main contact for customer enquiries via phone, email and walk-ins.
• Provide guidance on product specifications, warranties, pricing and service processes.
• Advise customers on product care and maintenance.
• Record and update customer data accurately in CRM system.
• Resolve customer issues in a timely, professional manner.
• Coordinate with overseas service teams for repairs and after-sales matters.
• Support daily after-sales operations and related administrative tasks.

Skills

Customer-focused

Excellent communication

Multitasking

Team player

Empathy

Tools

CRM system

Job description

Monday - Friday

8:30 AM - 5:30 PM

Benefits: AWS + PB + Medical Benefits

We are representing a prestigious international luxury watch brand with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a Customer Service Associate to support their After-Sales Service function.

This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role.

Key Responsibilities

• Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions
• Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes
• Advise customers on product care, maintenance, and proper usage
• Record and update customer and service-related information accurately in the CRM system
• Manage and resolve customer issues or feedback in a professional and timely manner
• Coordinate with overseas service teams for repair and after-sales matters
• Handle administrative tasks to support daily after-sales operations
• Undertake additional responsibilities as assigned by the Customer Service Manager

Requirements

• Strong service mindset with a professional and customer-focused approach
• Excellent communication and interpersonal skills, with patience and empathy
• Confident in handling customer queries and resolving issues independently
• Good organisational skills with the ability to manage multiple tasks concurrently
• A collaborative team player with a proactive attitude
• Previous retail experience, especially within luxury or premium retail, is highly advantageous

EA License No: 18C9495

EA Personnel Name: Willie Goh

EA Personnel No: R2197853