Customer Service Associate

Hob House Of Brands South East Asia Pte. Ltd.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Hob House Of Brands South East Asia Pte. Ltd. in Singapore is seeking a Customer Service Associate to join our After-Sales Service team.

This full-time role focuses on delivering exceptional client experiences and handling inquiries via phone and email. You will work with watch enthusiasts, maintain accurate CRM records, coordinate with our team for repairs, and support administration in a fast-paced luxury environment.

Qualifications

• Clear and professional English communication, both written and spoken.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Experience using CRM systems and MS Office tools.
• Customer-centric mindset with a focus on delivering premium service.

Responsibilities

• Handle inbound/outbound customer enquiries via phone and email professionally.
• Provide accurate information about products, warranties, and services.
• Assist customers with product care, usage guidelines and maintenance.
• Maintain detailed customer records in CRM systems
• Resolve customer complaints in a timely, professional manner
• Coordinate with internal teams for repairs and after-sales support in Switzerland
• General administrative duties for the department
• Perform other tasks as assigned by the Customer Service Manager

Skills

Excellent English communication

Organizational multitasking

CRM familiarity

MS Office proficiency

Customer-centric mindset

Problem-solving

Data entry accuracy

Team collaboration

Experience in customer service

Tools

CRM software

Microsoft Excel

Outlook

Job description

Join the story of Breitling, a world-renowned Swiss luxury watch manufacturer that is leading innovation, quality and style.

About the role

We are seeking a Customer Service Associate to join our team at Hob House Of Brands South East Asia Pte. Ltd. This is a full-time position based in the Bishan Central Region. The Customer Service Associate plays a key role in our After-Sales Service department, communicating directly with clients to deliver exceptional experience. The ideal candidate will have a background in the luxury industry, with excellent soft skills and a passion for watches.

Key responsibilities

• Handle inbound and outbound customer enquiries via phone and email in a professional and courteous manner
• Provide accurate information about watch models, features, pricing, warranties, and services
• Assist customers with product care, maintenance, and usage guidelines
• Maintain detailed customer records and documentation into our CRM systems and databases
• Resolve customer complaints in a professional and timely manner
• Coordinate with our internal teams in Switzerland for repairs and after-sales support
• General administrative duties for the department’s function
• Perform any other tasks assigned by the Customer Service Manager

What we're looking for

• Excellent verbal and written communication skills in English
• Strong organisational and multitasking abilities, with the capacity to manage multiple customer interactions simultaneously
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) systems
• A customer-centric mindset with a genuine desire to provide outstanding service and support
• Problem-solving skills and the ability to remain calm and professional when handling difficult situations
• Attention to detail and accuracy in data entry and record-keeping
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Previous experience in customer service, sales administration, or a related client-facing role is highly valued
• Flexibility and willingness to adapt to changing priorities and business needs