Customer Service Associate (Contract - 4 Months)

OJJ Foods Pte Ltd; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

OJJ Foods Pte Ltd in Singapore is seeking a dynamic, customer-centric individual to join our customer service team as the first point of contact for valued customers, providing top-notch service and assistance to ensure smooth order processing and delivery.

Key duties include generating daily orders, managing invoicing with debit/credit notes, coordinating with internal and external teams to collate invoices for submission, building strong customer relationships, and handling ad-hoc tasks as

Qualifications

• Strong communication skills, both verbal and written.
• Customer-focused with a genuine passion for helping people.
• Willing to work on weekends and public holidays; overtime compensated.

Responsibilities

• Generate daily customer orders and ensure delivery is met.
• Sort returned invoices and issue debit and credit notes.
• Coordinate with internal & external customers to collate invoices for timely submission.
• Establishes and maintains excellent relationships with customers.
• Perform other ad-hoc duties as assigned.

Skills

Communication skills

Customer focus

Weekend availability

Basic computer skills

Call center exp

Job description

SUMMARY:

We are looking for a dynamic and customer-centric individual to be a member of our customer service team. You will play an integral role as you are the first point of contact for our valued customers, providing top-notch service and assistance.

Main duties and responsibilities

• Generate daily customer’s order and ensure delivery is met

• Sorting of returned invoices, issuance of debit and credit notes

• Work closely with internal & external customers to ensure all invoices are properly collated for timely submission to internal/external portal

• Establishes and maintains excellent relationships with both internal and external customer

• Perform other ad-hoc duties that may be assigned from time to time

Job requirements

• Strong communication skills, both verbal and written

• Customer-focused with a genuine passion for helping people

• Able to work on weekends and public holidays (Overtime shall be compensated)

• Basic computer proficiency

• Relevant call centre or customer service experience preferred but fresh graduates are welcome to apply

We regret that only shortlisted applicants will be notified.