Customer Service Assistant (West) - Warehouse (Night shift)

CEVA LOGISTICS SOLUTIONS SINGAPORE PTE LTD; Singapore; Sur place; SGD 29 000 - 42 000; Plein temps

Résumé du poste

CEVA Logistics Solutions Singapore Pte Ltd is seeking a Warehouse Customer Services Administration professional to manage customer orders, coordinate with warehouse and transport teams, and ensure accurate documentation in a dynamic contract logistics environment.

You will monitor order progress, maintain SOP/compliance, and contribute to continuous improvement while handling 12-hour shift patterns and supporting cross-functional stakeholders.

Qualifications

• Diploma in Logistics, Supply Chain management or Business Administration.
• 1–2 years of relevant working experience.
• Good experience in using SAP or WMS.
• Excellent MS Office knowledge, particularly Excel.

Responsabilités

• Receive, validate and process customer orders in the WMS/ERP system.
• Ensure orders comply with SOPs, cut-off times and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.
• Coordinate with warehouse teams (inbound, outbound, inventory) for accurate fulfilment.
• Coordinate with transport teams on delivery scheduling and exceptions.
• Verify and maintain accuracy of DOs, packing lists, invoices and PODs.
• Assist in inventory reconciliations and discrepancy investigations.
• Track daily order fulfilment against SLAs and KPIs; prepare reports.

Connaissances

Problem solving

Excel

MS Office

Formation

Diploma in Logistics, Supply Chain management / Business Administration

Outils

SAP

WMS

Description du poste

Job Description

YOUR ROLE

The Warehouse Customer Services Administration (CSA) acts as the primary interface between customers and warehouse operations. The role ensures accurate order processing, timely communication, and service-level compliance while supporting smooth coordination between customers, warehouse teams, transport providers, and internal stakeholders in a contract logistics environment.

WHAT YOU WILL BE DOING

1. Customer Order Management

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with customer SOPs, cut-off times, and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.

2. Warehouse & Operations Coordination

• Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• Communicate special handling instructions, priority orders, and value-added services (VAS) requirements.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.

3. Inventory & Documentation Control

• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.

4. SLA & Performance Monitoring

• Track daily order fulfilment performance against agreed SLAs and KPIs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).

5. Compliance & Quality Assurance

6. Continuous Improvement

Job Requirements

WHAT ARE WE LOOKING FOR

• Diploma in Logistics, Supply Chain management / Business Administration
• At least 1-2 years of relevant working experience
• Good experience in using SAP or WMS Problem solving skills
• Excellent MS office knowledge, particularly Excel spreadsheet usage
• 12 hours shift work (8am - 8pm or 8pm - 8am)