Customer Service Assistant/Officer (WEST) - Night shift (Contract Logistics)

CEVA Logistics; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Job summary

CEVA Logistics in Singapore is seeking a Warehouse Customer Services Administration professional to manage orders and coordinate between customers, warehouses, and transport teams in a contract logistics environment.

You will monitor order status, ensure compliance with SOPs and SLAs, and support inventory and documentation control while tracking performance against KPIs.

Qualifications

• Diploma in Logistics, Supply Chain management / Business Administration.
• 1–2 years of relevant working experience.
• Experience in SAP or WMS and strong Excel skills.

Responsibilities

• Customer Order Management: receive, validate and process orders per SOPs and SLAs.
• Warehouse & Operations Coordination: liaise with warehouse and transport teams for timely order fulfilment and handling instructions.
• Inventory & Documentation Control: support stock availability, DOs, packing lists, invoices, PODs and reconciliations.

Skills

SAP

WMS

Excel

Education

Diploma in Logistics, Supply Chain Management / Business Administration

Job description

CEVA Logistics, a world leader in third‑party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end‑to‑end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

YOUR ROLE

The Warehouse Customer Services Administration (CSA) acts as the primary interface between customers and warehouse operations. The role ensures accurate order processing, timely communication, and service‑level compliance while supporting smooth coordination between customers, warehouse teams, transport providers, and internal stakeholders in a contract logistics environment.

WHAT YOU WILL BE DOING

1. Customer Order Management

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with customer SOPs, cut‑off times, and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.

2. Warehouse & Operations Coordination

• Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• Communicate special handling instructions, priority orders, and value‑added services (VAS) requirements.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.

3. Inventory & Documentation Control

• Support inventory‑related enquiries such as stock availability, shortages, overages, and ageing reports.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs. Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.

4. SLA & Performance Monitoring

• Track daily order fulfilment performance against agreed SLAs and KPIs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).

5. Compliance & Quality Assurance

WHAT ARE WE LOOKING FOR

• Diploma in Logistics, Supply Chain management / Business Administration
• At least 1‑2 years of relevant working experience
• Good experience in using SAP or WMS Problem solving skills
• Excellent MS office knowledge, particularly Excel spreadsheet usage
• 12 hours shift work (8am - 8pm or 8pm - 8am)

WHAT DO WE HAVE TO OFFER?

We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.