Customer Service Assistant

NEWLIFE INTERNATIONAL (S) PRIVATE LIMITED; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

NEWLIFE INTERNATIONAL (S) PRIVATE LIMITED is seeking a customer support professional to handle inquiries via phone, email, and chat. You will coordinate with internal teams and couriers to resolve issues and ensure timely order fulfillment, while maintaining accurate customer records and gathering feedback.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple inquiries simultaneously. Training will be provided; no prior experience required.

Qualifications

• Minimum N Level, ITE, or higher/equivalent qualification.
• No experience required, training provided.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office.
• Detail-oriented with the ability to manage multiple inquiries simultaneously.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat regarding product information, order status, and delivery issues.
• Investigate and resolve complaints efficiently, escalate where necessary, and provide practical solutions to ensure customer satisfaction.
• Coordinate with internal teams and third-party couriers to ensure accurate and timely order fulfillment and resolution of issues.
• Maintain up-to-date customer records, including contact details and order history.
• Gather and document customer feedback, offering insights to enhance processes and the overall customer experience.
• Ensure timely follow-up with customers to confirm satisfaction with resolutions and services.

Skills

Communication skills

Detail-oriented

Multitasking

Education

N Level / ITE or higher

Tools

Microsoft Office

Job description

Key Responsibilities:

• Customer Support: Respond promptly to customer inquiries via phone, email, and chat regarding product information, order status, and delivery issues.
• Problem Resolution: Investigate and resolve complaints efficiently, escalat**e** where necessary, and provide practical solutions to ensure customer satisfaction.
• Communication: Coordinate with internal teams and third-party couriers to ensure accurate and timely order fulfillment and resolution of issues.
• Account Management: Maintain up-to-date customer records, including contact details and order history.
• Feedback & Reporting: Gather and document customer feedback, offering insights to enhance processes and the overall customer experience.
• Follow-Up: Ensure timely follow-up with customers to confirm satisfaction with resolutions and services.

Qualifications:

• Minimum N Level, ITE, or higher/equivalent qualification.
• No experience required, training provided.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office.
• Detail-oriented with the ability to manage multiple inquiries simultaneously.