Customer Service Assistant

Newlife International (S) Pte Ltd; Singapore; In loco; SGD 28.000 - 39.000; Tempo pieno

Descrizione del lavoro

Newlife International (S) Pte Ltd in Singapore is seeking a dedicated Customer Support Associate to handle inquiries via phone, email, and chat. You will assist customers with product information, order status, and delivery issues, and maintain accurate records.

Training is provided; no prior experience required. Strong written and verbal communication, attention to detail, and the ability to manage multiple inquiries simultaneously are essential to succeed in this role.

Competenze

• Minimum N Level, ITE, or higher/equivalent qualification.
• No experience required; training provided.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office.
• Detail-oriented with the ability to manage multiple inquiries simultaneously.

Mansioni

• Respond promptly to customer inquiries via phone, email, and chat regarding product information, order status, and delivery issues.
• Investigate and resolve complaints efficiently, elevate where necessary, and provide practical solutions to ensure customer satisfaction.
• Coordinate with internal teams and third-party couriers to ensure accurate and timely order fulfillment and resolution of issues.
• Maintain up-to-date customer records, including contact details and order history.
• Gather and document customer feedback, offering insights to enhance processes and the overall customer experience.
• Ensure timely follow-up with customers to confirm satisfaction with resolutions and services.

Conoscenze

Written communication

Verbal communication

Multitasking

Attention to detail

Formazione

N Level/ITE or higher

Strumenti

Microsoft Office

Descrizione del lavoro

Key Responsibilities:

• Customer Support: Respond promptly to customer inquiries via phone, email, and chat regarding product information, order status, and delivery issues.
• Problem Resolution: Investigate and resolve complaints efficiently, elevate where necessary, and provide practical solutions to ensure customer satisfaction.
• Communication: Coordinate with internal teams and third‑party couriers to ensure accurate and timely order fulfillment and resolution of issues.
• Account Management: Maintain up‑to‑date customer records, including contact details and order history.
• Feedback & Reporting: Gather and document customer feedback, offering insights to enhance processes and the overall customer experience.
• Follow‑Up: Ensure timely follow‑up with customers to confirm satisfaction with resolutions and services.

Qualifications:

• Minimum N Level, ITE, or higher/equivalent qualification.
• No experience required, training provided.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office.
• Detail‑oriented with the ability to manage multiple inquiries simultaneously.