Airfreight Specialist

SEARCH STAFFING SERVICES PTE. LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

SEARCH STAFFING SERVICES PTE. LTD is hiring an Airfreight Specialist for a local freight forwarder at Changi Airfreight Centre. The role involves handling bookings, planning flight utilization, and ensuring timely updates to customers.

The candidate should have 2-3 years in air cargo operations, experience with reservation systems, and strong problem-solving skills to handle disruptions in a fast-paced environment.

Qualifications

• 2-3 years of experience in air cargo reservations, flight capacity planning, or cargo operations.
• Strong knowledge of airfreight booking procedures and capacity optimization.
• Familiarity with IATA standards and DGR is a strong advantage.

Responsibilities

• Handle cargo bookings for direct and interline flights, including reservations, amendments, cancellations and inquiries.
• Plan flights based on payload, capacity and bookings to optimize utilization.
• Monitor bookings, no-shows, offloads and shipment recovery.
• Manage booking allocation and prioritization based on capacity and requirements.
• Provide customers with updates on status, changes, delays and disruptions.
• Coordinate interline connections and onward movement of shipments.
• Track shipment movements and resolve irregularities and service issues.
• Coordinate with sales and operations on capacity and customer requirements.

Skills

Air cargo reservations

Flight capacity planning

Cargo operations

Customer communication

Under pressure handling

Tools

Cargospot

SkyChain

Mercator

Job description

Airfreight Specialist

We are representing our client a local freight forwarder located in Changi Airfreight Centre to hire for Airfreight Specialist.

• Handle cargo bookings for both direct and interline flights, including reservations, amendments, cancellations and customer enquiries.

• Perform flight planning based on available payload, capacity and booking levels to optimize flight utilization.

• Monitor booking levels, no-shows, offloads and shipment recovery.

• Manage booking allocation and cargo prioritization based on available capacity and operational requirements.

• Provide customers with timely updates on booking status, flight changes, delays, offloads and operational disruptions.

• Coordinate and follow up on interline connections and onward movement of shipments.

• Monitor shipment movements and follow up on irregularities, delays, short-shipped cargo and other service issues.

• Arrange shipment recovery, rebooking and alternative flight options in the event of offloads, cancellations or disruptions.

• Coordinate closely with sales and operations on capacity requirements, booking priorities and customer requirements.

Requirements

• Minimum 2-3 years of experience in air cargo reservations, flight capacity planning, or cargo operations within an airline, GSA, or freight forwarder.

• Hands-on experience with cargo reservation systems (e.g., Cargospot, SkyChain, Mercator)

• Strong knowledge of airfreight booking procedures, payload/capacity optimization, and interline connections.

• Familiarity with IATA standards and Dangerous Goods Regulations (DGR) is a strong advantage.

• Exceptional problem-solving skills to manage flight disruptions, offloads, and shipment recovery efficiently.

• Strong communication and customer service skills for clear stakeholder and customer coordination.

• Ability to perform under pressure in a fast-paced, time-sensitive operational environment.

Working Hours : Mon-Friday 8.30-6.00 pm | Alternate Saturday 9.00-12.30 pm