Customer Service Executive (Airfreight)

RRECRUITER PTE. LTD.; Singapore; On-site; SGD 31,000 - 56,000; Full time

Benefits offered by this job

AWS + Bonus

Job summary

RRECRUITER PTE. LTD. at Changi Airport invites a diligent Logistics Coordinator to manage airfreight bookings, liaise with airlines and agents, and ensure accurate documentation.

The role requires strong communication and problem-solving skills, and offers on-site work with standard hours. Responsibilities include handling customer inquiries, coordinating movements, tracking shipments, and resolving issues promptly while adhering to regulatory requirements.

Qualifications

• Diploma or equivalent qualification.
• Prior experience in Airfreight / Freight Forwarding / Logistics is required.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong communication, interpersonal, and problem-solving skills.
• Independent worker with good teamwork ethics and a positive attitude.
• 1. Current Salary
• 2. Expected Salary
• 3. Availability
• 4. Reason for leaving

Responsibilities

• Customer Enquiries & Bookings: Process airfreight bookings accurately and handle client queries.
• Operations Coordination: Liaise with airlines, overseas agents, and internal operational teams for smooth shipment flows.
• Documentation & Compliance: Prepare and verify shipping/regulatory documents.
• Tracking & Updates: Monitor cargo movements proactively and provide accurate status updates to clients.
• Issue Resolution: Investigate and resolve customer issues promptly.

Skills

Communication skills

Interpersonal skills

Problem-solving

Independent work

Teamwork

Education

Diploma or equivalent

Tools

MS Office (Word/Excel/Outlook)

Job description

Overview:

• Location: Changi Airport
• Working Hours: Mon – Fri | 9:00 AM – 6:00 PM
• Benefit: AWS + Bonus

Key Responsibilities:

• Customer Enquiries & Bookings: Process airfreight bookings accurately and handle client queries.

• Operations Coordination: Liaise with airlines, overseas agents, and internal operational teams for smooth shipment flows.

• Documentation & Compliance: Prepare and verify shipping/regulatory documents.

• Tracking & Updates: Monitor cargo movements proactively and provide accurate status updates to clients.

• Issue Resolution: Investigate and resolve customer issues promptly.

Requirements:

• Diploma or equivalent qualification.

• Prior experience in Airfreight / Freight Forwarding / Logistics is required.

• Proficient in MS Office (Word, Excel, Outlook).

• Strong communication, interpersonal, and problem-solving skills.

• Independent worker with good teamwork ethics and a positive attitude.

• 1. Current Salary

• 2. Expected Salary

• 3. Availability

• 4. Reason for leaving