Customer Service Advisor

Vantage Automotive Limited; Singapore; On-site; SGD 40,000 - 65,000; Full time

Benefits offered by this job

Brand with regional footprint

Cutting-edge automotive tech

Career progression

Structured training & benefits

Job summary

Vantage Automotive Limited, part of Sime Group, in Singapore, seeks a Customer Service Advisor to manage daily vehicle intake for servicing and maintain high service standards. The role supports front-line staff, handles warranty claims and invoicing, and drives customer satisfaction through strong VOC results.

Ideal candidates have 3–4 years in customer service within the automotive sector, with an NITEC in Light Vehicles or a Diploma in Engineering, and a valid Class 3 license.

Qualifications

• Minimum 3–4 years of relevant experience, preferably in customer service or the automobile industry.
• NITEC in Light Vehicles or Diploma in any discipline (Engineering preferred)
• Valid Class 3 driving licence
• Strong customer service background, prior experience in the Automobile industry is an advantage

Responsibilities

• Manage daily intake of vehicles for servicing.
• Uphold service image and standards.
• Assist in achieving higher service levels through action plans.
• Support front counter staff and maintain teamwork.
• Handle administration: warranty claims, internal accounts, WIP reports, cash debtors, VOC scores.
• Perform invoice closing and quotation preparation.
• Provide excellent customer service to customers.
• Deliver strong VOC response and promoter scores.

Skills

Customer service

Communication

Teamwork

Education

NITEC in Light Vehicles

Diploma in Engineering

Job description

Company : Vantage Automotive Limited "Build the Future of Automotive with Us." As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.

What You’ll Be Doing

• As a Customer Service Advisor, you’ll be responsible for managing the daily intake of vehicles for servicing and ensuring a high standard of customer service.
• Responsible for daily intake of cars for servicing.
• Always ensure and uphold service image.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
• Perform invoice closing.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Actively deliver good results from VOC survey with strong response rate and promoter scores.

Who We’re Looking For

• Minimum 3–4 years of relevant experience, preferably in customer service or the automobile industry.
• NITEC in Light Vehicles or Diploma in any discipline (Engineering preferred)
• Valid Class 3 driving licence
• Strong customer service background, prior experience in the Automobile industry is an advantage

Why Join Us

• Be part of a trusted brand with a regional footprint.
• Work with cutting-edge automotive technology.
• Grow your career in a supportive, performance-driven culture.
• Enjoy structured training, career progression, and employee benefits.