Field Engineer - Commercial Vehicle Aftersales

BYD (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BYD Singapore is seeking a Field Engineer to support aftersales operations for our electric commercial vehicle fleet. You will provide on-site technical support, diagnostics, and issue resolution to ensure fleet reliability.

In this role, you will liaise with BYD HQ engineering, service centers, and fleet customers, perform inspections, commissioning, and training, and document maintenance and service reports. Travel for on-site support is expected.

Responsibilities

• Provide on-site technical support, troubleshooting, and diagnostics for BYD commercial electric vehicles.
• Support service centres and customers in resolving complex technical issues efficiently.
• Liaise with BYD HQ engineering and technical teams on product issues, root cause analysis, and solutions.
• Work closely with LTA, PTOs, and fleet customers to support operational and technical requirements.
• Conduct vehicle inspections, fault analysis, and recommend corrective actions.
• Assist in commissioning, testing, and handover of new vehicles.
• Deliver technical training and guidance to service teams, dealers, and customers.
• Monitor vehicle performance and provide feedback for product improvement.
• Ensure accurate and timely documentation of technical cases, service reports, and maintenance records.
• Support warranty claims assessment and technical validation.
• Ensure compliance with safety standards and company procedures.

Skills

Troubleshooting & diagnostics

Communication

Teamwork

Travel readiness

Field service experience

Education

Diploma/Degree in Mechanical/Electrical/Automotive Engineering

Tools

MS Office

Job description

About Us

At BYD Singapore, we are driving the future of sustainable transportation through innovative electric commercial vehicles. As our business continues to grow, we are seeking a Field Engineer to support our aftersales operations and ensure the reliability and performance of our commercial vehicle fleet.

Key Responsibilities

• Provide on-site technical support, troubleshooting, and diagnostics for BYD commercial electric vehicles.

• Support service centres and customers in resolving complex technical issues efficiently.

• Liaise with BYD HQ engineering and technical teams on product issues, root cause analysis, and solutions.

• Work closely with LTA, Public Transport Operators (PTOs), and fleet customers to support operational and technical requirements.

• Conduct vehicle inspections, fault analysis, and recommend corrective actions.

• Assist in commissioning, testing, and handover of new vehicles.

• Deliver technical training and guidance to service teams, dealers, and customers.

• Monitor vehicle performance and provide feedback for product improvement.

• Ensureaccurate and timelydocumentation of technical cases, service reports, and maintenance records.

• Support warranty claims assessment and technical validation.

• Ensure compliance with safety standards and company procedures.

Requirements

• Diploma or Degree in Mechanical, Electrical, Automotive Engineering, or related field.

• Minimum 2-5 years of experience in automotive aftersales, field service, or technical support.

• Experience with commercial vehicles, EV systems, or heavy vehicles is preferred.

• Strong troubleshooting, analytical and diagnostic skills.

• Good communication and stakeholder management skills.

• Proficient in Microsoft Office applications (PowerPoint, Excel).

• Hands-on, independent, and willing to travel for on-site support.