Transport Customer Service Officer

Wing Seng Logistics Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Wing Seng Logistics Pte Ltd is seeking a Logistics Customer Service Coordinator in Singapore to manage customer inquiries, bookings, and service requests with timely, professional communication. You will monitor transport jobs, update clients on status and delays, and maintain accurate order and delivery documentation.

The role requires strong coordination, solid Excel/Office skills, and prior logistics exposure.

Qualifications

• Minimum GCE ‘N’/‘O’ Level, Diploma preferred.
• Good communication and interpersonal skills.
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• Strong coordination and problem-solving skills.
• Willingness to learn and a positive working attitude.
• Prior experience in logistics or transport industry.

Responsibilities

• Handle customer inquiries, bookings, and service requests in a timely and professional manner
• Monitor and track transport jobs to ensure on-time performance
• Update customers on job status, delays, or any service issues
• Prepare and maintain accurate records of orders, delivery notes, and transport documents
• Assist in resolving customer complaints and escalates issues when necessary
• Support billing processes by verifying job completion and documentation
• Ensure compliance with company policies and transport regulations

Skills

Good communication

Interpersonal skills

Coordination

Problem solving

Willingness to learn

Education

GCE N/O Level or Diploma preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Key Responsibilities:

• - Handle customer inquiries, bookings, and service requests in a timely and professional manner
• - Monitor and track transport jobs to ensure on-time performance
• - Update customers on job status, delays, or any service issues
• - Prepare and maintain accurate records of orders, delivery notes, and transport documents
• - Assist in resolving customer complaints and escalates issues when necessary
• - Support billing processes by verifying job completion and documentation
• - Ensure compliance with company policies and transport regulations

Requirements:

• - Minimum GCE ‘N’ / ‘O’ Level, Diploma preferred
• - Good communication and interpersonal skills
• - Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• - Strong coordination and problem-solving skills
• - Willingness to learn and a positive working attitude
• - Prior experience in logistics or transport industry