Customer Service Admin - West - WCDT

WECRUIT PTE. LTD.; Singapore; On-site; SGD 39,000 - 54,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking a Customer Service Executive in Singapore to manage customer orders and coordinate deliveries.

You will work closely with internal teams, suppliers, freight forwarders, and warehouses to ensure smooth end-to-end order fulfilment and timely resolution of customer enquiries. You will handle order confirmations, updates on delivery schedules, and proactive follow-ups on delays. The role focuses on strong customer relations, accurate data entry in SAP, and effective

Responsibilities

• Process and manage customer orders accurately and promptly.
• Issue order confirmations and provide updates on delivery schedules.
• Coordinate with operations, warehouse, and logistics teams to ensure timely deliveries.
• Monitor order status and proactively follow up on delays or exceptions.
• Coordinate sample approvals with customers to facilitate shipments.
• Handle customer enquiries, complaints, delivery issues, and service requests professionally.
• Keep customers informed of order changes, delays, and stock availability.
• Build and maintain strong customer relationships.
• Prepare and maintain order-related documents, including DOs, invoices, and shipping documents.
• Update order, delivery, and customer information accurately in SAP.
• Ensure proper and timely data entry in accordance with company procedures.
• Liaise with Sales, Purchasing, Logistics, Finance, and Warehouse teams to ensure smooth order execution.
• Coordinate with suppliers, freight forwarders, and 3PL providers on shipment and delivery matters.
• Assist with audits, reports, and management requests related to customer service and order fulfilment.
• Identify recurring service issues and recommend appropriate solutions.
• Support process improvements to enhance customer satisfaction and operational efficiency.

Job description

Customer Service Executive

Responsible for managing customer orders, coordinating deliveries, and providing professional customer support. Work closely with internal teams, suppliers, freight forwarders, and warehouses to ensure smooth end-to-end order fulfilment and timely resolution of customer enquiries.

Key Responsibilities

Order Management & Coordination

• Process and manage customer orders accurately and promptly.
• Issue order confirmations and provide updates on delivery schedules.
• Coordinate with operations, warehouse, and logistics teams to ensure timely deliveries.
• Monitor order status and proactively follow up on delays or exceptions.
• Coordinate sample approvals with customers to facilitate shipments.

Customer Service

• Handle customer enquiries, complaints, delivery issues, and service requests professionally.
• Keep customers informed of order changes, delays, and stock availability.
• Build and maintain strong customer relationships.

Documentation & System Administration

• Prepare and maintain order-related documents, including DOs, invoices, and shipping documents.
• Update order, delivery, and customer information accurately in SAP.
• Ensure proper and timely data entry in accordance with company procedures.

Internal & External Coordination

• Liaise with Sales, Purchasing, Logistics, Finance, and Warehouse teams to ensure smooth order execution.
• Coordinate with suppliers, freight forwarders, and 3PL providers on shipment and delivery matters.
• Assist with audits, reports, and management requests related to customer service and order fulfilment.

Process Improvement

• Identify recurring service issues and recommend appropriate solutions.
• Support process improvements to enhance customer satisfaction and operational efficiency.