Customer Service & Admin Executive

ANAKE RETAIL PTE. LTD.; Singapore; Hybrid; SGD 31,000 - 40,000; Full time

Job summary

ANAKE RETAIL PTE. LTD. is looking for a Customer Service Executive in Singapore. You’ll be the friendly link between clients and our team, handling calls, messages and emails, and ensuring every interaction feels valued.

You’ll help clients with enquiries about services, promotions and packages, and schedule appointments with our therapists. Fluency in English and Mandarin is required. You should be organized, able to multitask, and maintain confidential client records.

Qualifications

• Excellent English and Mandarin communication.
• Organised with ability to multitask.
• Positive attitude and willingness to learn.
• Customer service or administration experience preferred.

Responsibilities

• Be the friendly voice behind calls, messages and emails and make every client feel special.
• Assist clients with enquiries about services, promotions and packages.
• Schedule appointments and coordinate with therapists.
• Follow up with clients and gather feedback after visits.
• Handle concerns professionally and turn challenging situations into positive experiences.
• Support the planning and execution of membership and loyalty programmes.
• Maintain client records accurately and confidentially.
• Work closely with the team to ensure every client receives a smooth ANAKE experience.

Skills

Communication

Multitasking

Organised

Mandarin

English fluency

Job description

Join ANAKE as a Customer Service Executive!

If you love talking to people, keeping things organised and making customers feel genuinely cared for, this could be the role for you. We’re looking for someone who is positive, energetic and ready to take on new challenges as ANAKE continues to grow. You’ll be the friendly connection between our clients and our team — helping to create a smooth, welcoming experience from the first enquiry to the post-treatment follow-up.

What You’ll Be Doing

• Be the friendly voice behind our calls, messages and emails and make every client feel special
• Assist clients with enquiries about our services, promotions and packages
• Schedule appointments and coordinate with our therapists
• Follow up with clients and gather feedback after their visits
• Handle concerns professionally and turn challenging situations into positive experiences
• Support the planning and execution of membership and loyalty programmes
• Maintain client records accurately and confidentially
• Work closely with the team to ensure every client receives a smooth ANAKE experience

You Might Be Our Person If You...

• Enjoy communicating and building relationships with people
• Are organised and somehow always know what needs to be done next
• Can multitask without losing your smile
• Have a positive attitude and are willing to learn
• Enjoy working in a fun, fast-moving environment
• Have previous customer service or administrative experience — a bonus, but not everything!
• Are fluent in English and Mandarin, as the role requires communication with Mandarin-speaking clients

Flexible Working Arrangements (Hybrid)

• 3 - 4 days in the office
• WFH days = stay reachable & on standby, but no active work is required unless necessary!

A little office time, a little home time — best of both worlds!