Account and Relationship Manager, Health and Wellness (Remote work)

angusknight singapore pte. ltd.; Singapore; Remote; SGD 60,000 - 90,000; Full time

Job summary

angusknight singapore pte. ltd. seeks a self-motivated Account and Relationship Manager to deliver exceptional client service and promote health and wellness at workplaces in Singapore.

The role involves managing Health Services client accounts, building strong relationships, and coordinating wellness programmes across tenants, patrons, and members, with remote work and periodic on-site visits. Successful candidates will enhance brand presence in health services and meet KPI targets including

Qualifications

• Minimum degree qualification.
• Minimum 3 years in a client-facing or programme planning role.
• Passionate about health and wellness and promoting health.
• Evidence of achieving targets across KPIs including customer satisfaction.
• Excellent verbal, written, and interpersonal skills, preferably bilingual.
• An organised and effective planner with an eye for detail.
• Analytical, resourceful, and adept at thinking outside the box.
• Ability to manage conflicting priorities and negotiate effectively.
• Ability to perform in a fast-paced, deadline-driven work environment.
• IT-savvy with the ability to pick up new systems/software.

Responsibilities

• Understand client requirements and partner with them to bring health and wellness programmes to their workplaces.
• Deliver exceptional account management service to key stakeholders and co-curate, plan and deliver health and wellness programmes for tenants, patrons and members of public.
• Build and maintain strong, long-term relationships with all clients to drive up programme participation rates.
• Provide necessary support and conduct periodic quality checks to ensure seamless delivery by service providers.
• Meet and exceed performance metrics around customer satisfaction levels.
• Perform needs and data analyses and provide recommendations to fine-tune the effectiveness of programmes.
• Adhere to AKG, project and local Government guidelines, policies and procedures at all times.
• Ensure details on all systems are updated in a timely and accurate manner.
• Provide accurate and timely reporting on all relevant activities.
• Maintain strict confidentiality of client information in accordance to PDPA requirements.

Skills

Client-facing

Account management

Programme planning

Wellness programmes

Bilingual

Communication

Analytical thinking

Negotiation

IT literacy

Detail oriented

Education

Bachelor's degree

Tools

CRM software

Data reporting tools

Job description

We are looking for a self-motivated Account and Relationship Manager who is passionate about delivering exceptional client service and promoting health and wellness at the workplaces. Successful candidates will play a pivotal role in managing our Health Services client accounts, as well as contribute to building our brand presence in the health services industry in Singapore.

This is a remote role with recurring site visits, programme audits and team meetings at the office.

Key Responsibilities

a. Client Servicing & Account Management

• Understand client requirements and partner with them to bring health and wellness programmes to their workplaces.
• Deliver exceptional account management service to key stakeholders and co-curate, plan and deliver health and wellness programmes for tenants, patrons and members of public
• Build and maintain strong, long-term relationships with all clients to drive up programme participation rates
• Provide necessary support (e.g. administration, coordination) and conduct periodic quality checks to ensure seamless delivery of health & wellness programmes by service providers
• Meet and exceed performance metrics around customer satisfaction levels
• Perform needs and data analyses and provide recommendations to fine-tune the effectiveness of programmes

b. Administration & Quality

• Adhere to AKG, Project and local Government guidelines, policies and procedures at all times
• Ensure details on all systems are updated in a timely and accurate manner
• Provide accurate and timely reporting on all relevant activities
• Maintain strict confidentiality of client information in accordance to PDPA requirements

Skills and Knowledge Requirements

• Minimum Degree qualification
• Minimum of 3 years of relevant experience in a client-facing (i.e. account management) or programme planning role (experience in wellness programme curation / wellness events planning will be a bonus)
• Passionate about health and wellness and promoting health
• Evidence of achieving targets across a broad range of KPIs including customer satisfaction
• Excellent verbal, written, and interpersonal skills, preferably bilingual in a local language
• An organised and effective planner with an eye for detail
• Analytical, resourceful, and adept at thinking 'outside the box'
• Ability to manage conflicting priorities and demonstrate strong negotiation skills to resolve issues
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• IT-savvy with the ability to pick up new systems / software