Customer Service & Administrative Executive

Foragers Pte Ltd; Singapore; Hybrid; SGD 25,000 - 31,000; Full time

Benefits offered by this job

Fun and vibrant working environment

Exciting benefits and staff perks

Career growth opportunities as company

Job summary

Foragers Pte Ltd in Singapore is seeking an Administrative Support professional to assist the Finance and HR teams with filing, scanning, and accurate data entry, as well as ad-hoc tasks. You will also manage client records and coordinate with therapists on appointments to ensure smooth service delivery.

In this role you will handle calls and emails professionally, assist with customer memberships and loyalty programmes, and contribute to a lively, growth-oriented environment as the company

Qualifications

• Experience in administrative support or customer service preferred.
• Strong communication and interpersonal skills.
• Highly organized and detail-oriented with multitasking ability.

Responsibilities

• Provide administrative support to the Finance and HR team, including filing, scanning, and data entry.
• Manage client records with accuracy and confidentiality.
• Schedule facial appointments and coordinate with therapists.
• Assist in planning customer membership and loyalty programmes.
• Handle calls and emails professionally and promptly.
• Address customer complaints and perform service recovery.

Skills

Administrative support

Customer service

Communication skills

Organizational skills

Multi-tasking

Job description

Job Description

Administrative Support

• Provide administrative assistance to the Finance and HR team, including filing, scanning, and accurate data entry.
• Support ad-hoc tasks and projects as required by the management team.

Customer Engagement

• Retrieve, update, and manage client records while ensuring accuracy and confidentiality.
• Schedule and manage facial appointments, coordinating with therapists for proper timing and resource allocation.
• Assist in planning and executing customer membership and loyalty programmes.
• Provide accurate information to clients on services, promotions, and ongoing packages.
• Conduct follow-ups to gather client feedback and ensure post-service satisfaction.
• Handle all incoming phone calls and emails professionally and promptly.
• Address customer complaints and carry out service recovery with tact and professionalism.

Job Requirements

Requirements

• Prior experience in administrative support or customer service is an advantage.
• Strong communication and interpersonal skills, with the ability to engage clients effectively.
• Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously.
• Positive mindset, willingness to learn, and ability to thrive in a fast-paced environment.

Additional Notes

Working Hours & Arrangement

• 5 days work week - 9am to 5pm
• Half-day Work From Home; required to be contactable to answer client's queries

Compensation & Benefits

• Salary Range:$2,200 – $2,800 (based on experience)
• Fun and vibrant working environment
• Exciting benefits and staff perks
• Opportunities for career growth and development as the company expands internationally