Customer Service & Admin Coordinator — Queue & Kiosk Expert

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 19,000 - 22,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a motivated staff member to assist customers with appointments, provide information on housing and car park matters, and operate queue and kiosk systems at our Choа Chu Kang site. You will help with booking or rescheduling, and submit e-Feedback forms, while ensuring smooth operation of digital displays.

The role involves guiding customers in using e-Kiosks and AXS/Cash Payment Kiosks, monitoring systems, and handling ad-hoc duties as assigned.

Responsibilities

• Verify customers' appointments and assist walk-in customers with visit enquiries
• Issue queue tickets and troubleshoot basic queue system issues
• Handle general enquiries on housing and car park matters
• Assist customers with booking or rescheduling appointments and submitting e-Feedback forms
• Guide customers in using e-Kiosks, AXS Machines and Cash Payment Kiosks
• Monitor kiosk functionality and report technical issues or breakdowns to supervisors
• Assist customers in retrieving documents from other government agencies via e-Kiosks
• Support customers with HFE applications and document submissions using mobile phones or e-Kiosks
• Assist with measuring vehicle dimensions for Season Parking declarations
• Ensure digital display panels are functioning and displaying accurate content
• Manage queues and crowd control to maintain a safe and orderly environment
• Perform other ad-hoc duties as assigned by supervisors

Job description

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a motivated staff member to assist customers with appointments, provide information on housing and car park matters, and operate queue and kiosk systems at our Choа Chu Kang site. You will help with booking or rescheduling, and submit e-Feedback forms, while ensuring smooth operation of digital displays.

The role involves guiding customers in using e-Kiosks and AXS/Cash Payment Kiosks, monitoring systems, and handling ad-hoc duties as assigned.