Customer Service Admin

KBE Air-Conditioning & Engineering Pte Ltd; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

KBE Air-Conditioning & Engineering Pte Ltd is seeking a customer service representative in Singapore to handle incoming calls, schedule work with technicians, and generate leads. The role focuses on identifying customer needs and delivering accurate information while building lasting relationships with clients.

The ideal candidate will have prior customer service experience, strong communication skills, and familiarity with CRM systems.

Qualifications

• Minimum customer service experience.
• Ability to identify customer needs and provide accurate information.
• Proven track record of meeting or exceeding quotas.
• Excellent communication and presentation skills.
• Familiarity with CRM systems and practices.

Responsibilities

• Manage incoming calls and schedule work with technicians.
• Generate sales leads and identify customer needs.
• Build and maintain relationships with customer accounts.
• Provide accurate information and guidance using proper tools.
• Meet personal and team sales targets and call handling quotas.
• Handle complaints and offer timely solutions and follow up.

Skills

Customer service

Active listening

Phone handling

CRM systems

Communication skills

Multitasking

Education

GCE O-Level

Tools

CRM software

Job description

• Manage of incoming calls
• Scheduling of work and coordinating with workers.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Have experience working in air-conditioning sector
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Min. GCE O Level