Customer Service cum Business Admin

Angelflorist Services; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Angelflorist Services is seeking a dedicated Customer Service Representative in Singapore to manage inbound calls, generate sales leads, and identify customer needs. You will build lasting relationships, provide accurate information, and help meet sales targets while maintaining quality service.

The role includes keeping records and handling day-to-day admin duties. The ideal candidate has proven customer support experience, strong communication, and the ability to multitask in a fast-paced

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Manage incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Handle day-to-day office administrative duties and documentation.
• other ad hoc admin duties

Skills

Customer support

Quota achievement

Phone handling

CRM familiarity

Customer orientation

Communication skills

Multitasking

Tools

CRM systems

Job description

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Handle day-to-day office administrative duties and documentation.
• other ad hoc admin duties

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively