Customer Relationship Officer

OneO2Plants Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Benefits offered by this job

5-day work week

14 days annual leave

Opportunities for learning and career‑

development

Job summary

OneO2Plants – Breathe Life Into Space is seeking a Customer Relationship & Administration Officer to join our team in Singapore. You will be organized, proactive and customer‑oriented, supporting both client relationships and commercial administration.

Key duties include handling inquiries, preparing quotations and contracts, and coordinating with Operations. The role offers a 5‑day work week and opportunities for learning and career development within a collaborative environment.

Qualifications

• GCE 'A' Level, Diploma or equivalent.
• 1–3 years of experience in customer service, customer relations or administration preferred.
• Good written and spoken English.
• Proficient in Microsoft Office.
• Organised, meticulous and able to multitask.
• Good communication and interpersonal skills.
• Positive attitude, responsible and willing to learn.
• Experience in a B2B service environment is an advantage.

Responsibilities

• Handle customer enquiries, requests and complaints professionally.
• Maintain positive customer relationships and ensure customer satisfaction.
• Coordinate service requests with Operations and follow up on resolutions.
• Prepare quotations, contracts and renewal documentation.
• Monitor contract renewals and follow up on Purchase Orders (POs).
• Maintain accurate customer and contract records.
• Prepare and follow up on Permit to Work (PTW) applications.
• Coordinate with internal departments on customer requirements.
• Handle general administrative duties and documentation.

Job description

Customer Relationship & Administration Officer

Location: Bedok South / Jalan Lekar, Singapore

Salary: $2,500 – $3,200 per month

Working Hours: Monday to Friday, 8.30 am – 5.30 pm

Employment Type: Full-Time, Permanent

Join Our Team!

At OneO2Plants, we bring greenery into workplaces and commercial spaces, creating healthier and more welcoming environments.

We are looking for a Customer Relationship & Administration Officer who is organised, proactive and customer-oriented to join our team.

Whether your strengths lie in customer service, relationship management or commercial administration, we welcome you to apply!

Key Responsibilities

Customer Relationship & Support

• Handle customer enquiries, requests and complaints professionally.
• Maintain positive customer relationships and ensure customer satisfaction.
• Coordinate service requests with Operations and follow up on resolutions.

Commercial & Contract Administration

• Prepare quotations, contracts and renewal documentation.
• Monitor contract renewals and follow up on Purchase Orders (POs).
• Maintain accurate customer and contract records.

General Administration & Coordination

• Prepare and follow up on Permit to Work (PTW) applications.
• Coordinate with internal departments on customer requirements.
• Handle general administrative duties and documentation.

Your responsibilities will be assigned based on your experience, strengths and suitability.

Requirements

• GCE 'A' Level, Diploma or equivalent.
• 1–3 years of experience in customer service, customer relations or administration preferred.
• Good written and spoken English.
• Proficient in Microsoft Office.
• Organised, meticulous and able to multitask.
• Good communication and interpersonal skills.
• Positive attitude, responsible and willing to learn.

Experience in a B2B service environment is an advantage.

What We Offer

• 5-day work week
• 14 days of annual leave
• Opportunities for learning and career development
• Supportive and collaborative working environment

Interested to Join Us?

OneO2Plants – Breathe Life Into Space