Customer Service Executive

WORLD FARM COMPANY (PRIVATE) LIMITED; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

Career progression opportunities

Hands-on learning about plants and the

Exposure to green lifestyle industry

Supportive, energetic work environment

Job summary

WORLD FARM COMPANY (PRIVATE) LIMITED is seeking a Customer Service Executive for our Garden Centre and retail environment in Singapore. You will assist customers with plant selections, gardening products, and related merchandise, while providing friendly and professional service.

You’ll engage customers to understand their needs, guide them to suitable products, and manage POS transactions. The role involves outdoor work, stock replenishment, and teamwork during promotions to create memorable

Qualifications

• Positive attitude with a customer-first mindset.
• Energetic, physically fit, and able to work outdoors.
• Strong spoken and written English communication.
• Basic IT literacy and ability to operate POS systems.
• Interest in plants and gardening; willingness to learn.

Responsibilities

• Provide friendly, professional service to retail and wholesale customers.
• Assist with plant selections, gardening products, and related merchandise.
• Engage customers to understand needs and recommend products.
• Deliver seamless customer journey from enquiry to purchase and after-sales support.
• Build customer relationships to encourage repeat visits.
• Manage POS transactions accurately and efficiently.
• Support product displays, replenishment, and maintain a tidy retail area.
• Respond promptly to enquiries and handle concerns professionally.
• Collaborate with team during peak hours, events, and promotions.
• Assist in maintaining cleanliness and outdoor garden areas.

Skills

Customer service

English communication

POS operation

Retail experience

Tools

POS systems

Job description

Customer Service Executive (Garden Centre / Retail Environment)

We are one of Singapore's largest garden centres, where nature meets customer service. If you're passionate about plants, people, and creating memorable experiences, join our vibrant team in a dynamic retail environment. Whether you're helping customers choose their next plant baby or supporting wholesale clients, you'll be part of a growing industry that's as rewarding as it is refreshing.

Key Responsibilities

• Provide friendly, professional service to retail and wholesale customers.
• Assist with plant selections, gardening products, and related merchandise.
• Proactively engage customers to understand their needs and recommend suitable products.
• Deliver a seamless customer journey, from enquiry to purchase and after-sales support.
• Build strong customer relationships to encourage repeat visits.
• Develop product knowledge in plants, plant care, soil, fertilizers, pots, and gardening tools.
• Identify plants and provide care instructions with confidence.
• Manage Point of Sale (POS) transactions accurately and efficiently.
• Support product displays, replenishment, and maintain an attractive retail environment.
• Respond promptly to customer enquiries and handle concerns professionally.
• Collaborate with team members during peak hours, events, and promotions.
• Assist in maintaining cleanliness and organization of retail and outdoor garden areas.
• Work outdoors in varying weather conditions and support stock management tasks.

Job Requirements

• Positive attitude with a customer-first mindset.
• Energetic, physically fit, and comfortable working outdoors (sun and rain included).
• Strong communication skills in spoken and written English.
• Basic IT literacy and ability to operate POS systems.
• Interest in plants, gardening, and nature.
• Willingness to learn and grow in a new industry.
• Team player who isn't afraid to get hands dirty.
• Must be willing to work at least one weekend day.

What We Offer

• Competitive salary: $2,000 - $3,000 (commensurate with experience).
• Career progression opportunities across departments based on your interests and strengths.
• Hands-on learning about plants, gardening, and retail operations.
• Exposure to a unique and growing green lifestyle industry.
• A supportive, energetic, and customer-focused work environment.