Customer Relationship Lead - Service & Ops Innovation

ONEO2PLANTS PTE. LTD.; Singapore; On-site; SGD 42,000 - 50,000; Full time

Job summary

OneO2Plants PTE. LTD. seeks a Customer Relationship Manager to lead our customer relationship and support teams, oversee commercial and contract administration, and drive service excellence across the organization.

You will motivate the team, maintain strong client relationships and coordinate renewals to ensure smooth operations. Ideal candidates hold a diploma or degree in business or management, with 5+ years of experience including 2+ years in leadership.

Qualifications

• Diploma or Degree in Business Administration, Management or related field.
• At least 5 years of relevant experience, including 2 years in a supervisory or leadership role.
• Strong communication, leadership and problem-solving skills.

Responsibilities

• Lead and develop our Customer Relationship & Support and Commercial & Contract Administration teams.
• Motivate your team to deliver excellent service and achieve departmental goals.
• Maintain positive, long-term relationships with our customers.
• Ensure customer enquiries and concerns are handled professionally and efficiently.
• Oversee quotations, contracts and renewals.
• Ensure smooth coordination and timely follow-ups.
• Identify opportunities to simplify workflows and improve efficiency.
• Introduce smart solutions, digital tools and AI to enhance productivity.
• Drive continuous improvement across the department.

Skills

Strong communication

Leadership

Problem-solving

Tech-savvy

AI adoption

Education

Diploma or Degree in Business Administration/Management

Job description

OneO2Plants PTE. LTD. seeks a Customer Relationship Manager to lead our customer relationship and support teams, oversee commercial and contract administration, and drive service excellence across the organization.

You will motivate the team, maintain strong client relationships and coordinate renewals to ensure smooth operations. Ideal candidates hold a diploma or degree in business or management, with 5+ years of experience including 2+ years in leadership.