Customer Relationship Manager (Customer Service / Contract Administration)

Search Personnel Pte Ltd; Singapore; On-site; SGD 51,000 - 61,000; Full time

Job summary

Search Personnel Pte Ltd in Singapore is seeking a Customer Relationship Manager (Customer Service / Contract Administration) to oversee daily CRM operations within the Landscape/Horticulture/Indoor Greening sector. You will lead a team, manage customer relationships, handle quotations and renewals, and coordinate PTW and administrative processes.

The role collaborates with Sales, Operations, Finance and SHEQ teams to monitor KPIs, drive service quality, and implement workflow improvements

Qualifications

• Diploma or Degree in Business Administration, Management or related discipline.

Responsibilities

• Oversee daily Customer Relationship & Support and Contract Administration operations.
• Lead, coach and supervise team members to ensure service quality and efficiency.
• Manage customer relationships, service escalations and retention initiatives.
• Oversee quotations, contracts, renewals and commercial documentation.
• Coordinate Permit to Work (PTW) applications and administrative processes.
• Work closely with Sales, Operations, Finance and SHEQ teams.
• Monitor departmental KPIs, customer satisfaction and operational performance.
• Improve workflows through automation, digital tools and process enhancements.
• Prepare management reports and support departmental planning.

Skills

Leadership

Communication

Problem-solving

Organization

Multitasking

Education

Diploma or Degree in Business Administration/Management

Tools

Asana

CRM

Digital workflow systems

Job description

• Position: Customer Relationship Manager (Customer Service / Contract Administration)

• Location: Choa Chu Kang / Bedok

• Working hours: 5 days work week, Monday to Friday, 8.30am–5.30pm

• Salary (commensurate with experience): Up to $5000 + 14 Days Annual Leave

• Duration: Permanent

• Industry: Landscape / Horticulture / Indoor Greenery

Main Responsibilities:

• Oversee daily Customer Relationship & Support and Contract Administration operations.

• Lead, coach and supervise team members to ensure service quality and efficiency.

• Manage customer relationships, service escalations and retention initiatives.

• Oversee quotations, contracts, renewals and commercial documentation.

• Coordinate Permit to Work (PTW) applications and administrative processes.

• Work closely with Sales, Operations, Finance and SHEQ teams.

• Monitor departmental KPIs, customer satisfaction and operational performance.

• Improve workflows through automation, digital tools and process enhancements.

• Prepare management reports and support departmental planning.

Requirements:

• Diploma or Degree in Business Administration, Management or related discipline.

• Minimum 5 years of experience in customer relationship management, customer service operations or commercial administration.

• At least 2 years of supervisory or team management experience.

• Experience in B2B service industries will be advantageous.

• Good knowledge of quotations, contract administration and customer service processes.

• Strong leadership, communication and problem-solving skills.

• Proficient in Microsoft Office; knowledge of Asana, CRM or digital workflow systems is advantageous.

• Organised, detail-oriented and able to manage multiple priorities.